IESE (España)
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Gas Natural: Improving the Profitability of Servigas (Portuguese Version, Portugal)
Guitart, Iván; Rocha e Oliveira, PauloCase M-1234-PPMarketing, Service and Operations ManagementMarta Muriel has recently been promoted to director of residential natural gas service with the mandate of boosting profits for the company's home maintenance services, Servigen. She and her team have designed four measures, among others, that involve a trade-off between cost reduction and improvements in service quality. Now she has to decide which ones to actually implement based on their impact on the company's bottom line.Starting at €8.20
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Teresa Perales
Alvarez de Mon, Santiago; San Martín, Álvaro; García-Lombardía, PilarCase DPO-768-ELeadership and People ManagementThe case presents the dilemma faced by a Paralympic swimming champion when she must make important life decisions. The context, established though a series of interviews with the protagonist, provides an insight into the nuances and considerations affecting these decisions and the key role played by the athlete's extraordinary proactivity, effort capacity and courage, which serve as essential tools, enabling her to define and achieve her personal...Starting at €8.20
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Gas Natural: Improving the Profitability of Servigas (Portuguese Version, Brazil)
Guitart, Iván; Rocha e Oliveira, PauloCase M-1234-PBMarketing, Service and Operations ManagementMarta Muriel has recently been promoted to director of residential natural gas service with the mandate of boosting profits for the company's home maintenance services, Servigen. She and her team have designed four measures, among others, that involve a trade-off between cost reduction and improvements in service quality. Now she has to decide which ones to actually implement based on their impact on the company's bottom line.Starting at €8.20
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Teresa Perales
Alvarez de Mon, Santiago; San Martín, Álvaro; García-Lombardía, PilarCase DPO-768Leadership and People ManagementEl caso presenta el dilema al que se enfrente una campeona paralímpica de natación a la hora de tomar importantes decisiones vitales. El contexto desarrollado a partir de sucesivas entrevistas con la protagonista permiten descubrir los matices y criterios de estas decisiones así como las claves de la extraordinaria proactividad y capacidad de esfuerzo y valentía como herramientas vitales para definir y alcanzar el propósito personal.Starting at €8.20
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Gas Natural: mejorando la rentabilidad de Servigas
Guitart, Iván; Rocha e Oliveira, PauloCase M-1234Marketing, Service and Operations ManagementMarta Muriel ha sido promocionada recientemente a directora de servicios residenciales con la tarea de mejorar la rentabilidad del servicio de mantenimiento domiciliario de la compañía, Servigas. Junto con su equipo evalúa cuatro propuestas que involucran tanto la reducción de costes como modificaciones en la calidad del servicio. Cada una de las acciones a seguir debe mantenerse en línea con los objetivos estratégicos de la compañía.Starting at €8.20
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Gas Natural: Improving the Profitability of Servigas
Guitart, Iván; Rocha e Oliveira, PauloCase M-1234-EMarketing, Service and Operations ManagementMarta Muriel has recently been promoted to director of residential natural gas service with the mandate of boosting profits for the company's home maintenance services, Servigen. She and her team have designed four measures, among others, that involve a trade-off between cost reduction and improvements in service quality. Now she has to decide which ones to actually implement based on their impact on the company's bottom line.Starting at €8.20