HBSP (USA)
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Field Service for Corporate Clients (Spanish version)
Frei, Frances X.; Edmondson, Amy C.; Hajim, CoreyCase HBS-606S38Used as part of the first module of a course on Managing Service Operations, which addresses managing the operating role of customers (606-032). Explores the highly successful PC and low-end server manufacturer's entry into the large-scale server market in the United States. A key difference of this new market is the intense service element required to support the larger hardware. Specifically, the industry standard is to have a technician onsite...Starting at €8.20
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Eddie Bauer (B)
Healy, Paul M.; Katz, Sharon; Sesia, AldoCase HBS-110009-EAccounting and ControlIn February 2007, shareholders of Eddie Bauer, the specialty apparel retailer, were scheduled to vote on management's proposed sale of the company to two private equity firms. More than 50% of outstanding shares in Eddie Bauer needed to be voted in favor of the deal for it to be finalized. Shareholders needed to decide whether to vote for or against the proposed sale, which was fully endorsed by the board of Eddie Bauer.Starting at €5.74
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Transformation at the IRS (Spanish version)
Edmondson, Amy C.; Frei, Frances X.; Hajim, CoreyCase HBS-613S04Used as the capstone case for a course on Managing Service Operations (606-092). Describes the service transformation occurring at the U.S. Internal Revenue Service. Plagued by a history of poor service, enormous complexity, and an insular employee base, the 100,000-person organization grapples with a turnaround process that attempts to change virtually every aspect of the organization, including IT systems, This case includes information regardi...Starting at €8.20
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Eddie Bauer (A)
Healy, Paul M.; Katz, Sharon; Sesia, AldoCase HBS-110008-EAccounting and ControlIn June 2005, Eddie Bauer, the specialty apparel retailer, emerged from bankruptcy. Under the plan of reorganization former creditors converted their debt into common shares, taking 100% ownership in the reconstituted company. Large banks -- including Bank of America and J.P. Morgan Chase -- were among the former creditors. In October 2005, Eddie Bauer stock was selling for $24 per share. Analysts were projecting target prices ranging from $22 to...Starting at €8.20
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Celebrity Cruises, Inc.: A Taste of Luxury (Spanish Version)
Frei, Frances X.; Hajim, Corey; Hemphell, ChristianCase HBS-605S04Service and Operations ManagementSe imparte en el segundo módulo de un curso sobre Gestión de Servicio de Operaciones, que aborda el diseño de modelos de servicios sostenibles (606-031). Describe las complejas operaciones de la industria de los cruceros. Posicionada entre las líneas de cruceros de lujo y las líneas del mercado de masas, las luchas de famosos para encontrar maneras de crear lealtad de los clientes y aumentar la rentabilidad.Starting at €8.20
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Eddie Bauer (C)
Healy, Paul M.; Katz, Sharon; Sesia, AldoCase HBS-110010-EAccounting and ControlThe Eddie Bauer (B) case describes the events leading up to February 2007, when shareholders of Eddie Bauer, the specialty apparel retailer, were scheduled to vote on management's proposed sale of the company to two private equity firms. The Eddie Bauer (C) case describes what happened and the outlook for the retailer.Starting at €5.74
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HurryDate, Teaching Note
Katz, Sharon; Riedl, Edward J.Teaching Note HBS-110036-EAccounting and ControlTeaching Note for [110035].Starting at €0.00
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Eddie Bauer (A), (B), and (C), Teaching Note
Healy, Paul M.; Katz, SharonTeaching Note HBS-110041-EAccounting and ControlTeaching Note for [110008] [110009], and [110010].Starting at €0.00