HBSP (USA)
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Field Service for Corporate Clients (Spanish version)
Frei, Frances X.; Edmondson, Amy C.; Hajim, CoreyCase HBS-606S38Used as part of the first module of a course on Managing Service Operations, which addresses managing the operating role of customers (606-032). Explores the highly successful PC and low-end server manufacturer's entry into the large-scale server market in the United States. A key difference of this new market is the intense service element required to support the larger hardware. Specifically, the industry standard is to have a technician onsite...Starting at €8.20
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Finance Reading: Corporate Governance, Teaching Note
Coates, John; Srinivasan, SurajTeaching Note HBS-5210-EFinanceTeaching note for 5209.Starting at €0.00
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El Paso's Sale to Kinder Morgan
Coates, John; Rose, Clayton; Lane, DavidCase HBS-313021-EOn October 16, 2011, El Paso agreed to sell itself to Kinder Morgan for just over $21 billion. Shareholders filed suit, arguing that the process was tainted by conflict and that a higher price could be obtained. Delaware Chancellor Leo Strine agreed with the plaintiffs on the conflicts, and in his opinion expressed serious concerns with how El Paso advisor Goldman Sachs and El Paso CEO Douglas Foshee conducted themselves in the process. The case ...Starting at €8.20
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Barclays Capital and the Sale of Del Monte Foods
Coates, John; Rose, Clayton; Lane, DavidCase HBS-313036-EThis case explores the reputational and legal issues that arise as Barclays Capital attempted to manage client conflicts by following established industry practice in the face of changing legal norms. In February 2011, Judge Travis Laster granted a preliminary injunction that delayed for 20 days a shareholder vote on the sale of Del Monte Foods Co. (Del Monte) to a consortium of three private equity firms. In his opinion, Laster was critical of D...Starting at €8.20
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Transformation at the IRS (Spanish version)
Edmondson, Amy C.; Frei, Frances X.; Hajim, CoreyCase HBS-613S04Used as the capstone case for a course on Managing Service Operations (606-092). Describes the service transformation occurring at the U.S. Internal Revenue Service. Plagued by a history of poor service, enormous complexity, and an insular employee base, the 100,000-person organization grapples with a turnaround process that attempts to change virtually every aspect of the organization, including IT systems, This case includes information regardi...Starting at €8.20
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Celebrity Cruises, Inc.: A Taste of Luxury (Spanish Version)
Frei, Frances X.; Hajim, Corey; Hemphell, ChristianCase HBS-605S04Service and Operations ManagementSe imparte en el segundo módulo de un curso sobre Gestión de Servicio de Operaciones, que aborda el diseño de modelos de servicios sostenibles (606-031). Describe las complejas operaciones de la industria de los cruceros. Posicionada entre las líneas de cruceros de lujo y las líneas del mercado de masas, las luchas de famosos para encontrar maneras de crear lealtad de los clientes y aumentar la rentabilidad.Starting at €8.20
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Finance Reading: Corporate Governance, Debrief Slides
Coates, John; Srinivasan, SurajCase HBS-5212-EFinanceSlides for 5209.Starting at €8.20