IESE (España)
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Michael Eisner at Disney
Mitchell, Jordan; Miller, PaddyCase DPO-61-ECorporate Governance, Leadership and People ManagementThis case deals with a proven successful leader in entertainment (Michael Eisner) in a time of leadership crisis. At the time of this case, Eisner is managing an internal and external revolt. Students must unearth the key points of Eisner's leadership, including how he manages people, his communication ability, his propensity to risk taking and his track record in developing other leaders. In looking at Eisner's leadership, students will have t...Starting at €8.20
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Derivados financieros en Controladora Comercial Mexicana (CCM)
Mitchell, Jordan; Rahnema Alavi, AhmadCase F-859FinanceEl objetivo pedagógico principal del caso de Comercial Mexicana es mostrar el uso y abuso de los derivados. Comercial Mexicana, que es el tercer mayor minorista de alimentos y otros artículos de México, hizo frente a una posible quiebra en 2008 después de especular con moneda extranjera, lo que expuso a la compañía a una deuda de 1.900 millones de dólares.Starting at €8.20
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Laboratorios Alce Brazil: Sales Team Turnover
Segarra, José Antonio; Carrillo, JordiCase M-1264-ELeadership and People Management, MarketingLaboratorios Alce, a Brazilian market leader in ophthalmic drugs, faces a disproportionate turnover in its network of salespeople, with serious consequences for the business. The national sales manager reflects on the causes of the high turnover rate and on possible solutions. In addition, he contemplates introducing changes to the commercial organization and sizing of his network of 70 salespeople.Starting at €8.20
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Linkality's Call Center
Bitran, Gabriel R.; Mitchell, Jordan; Rocha e Oliveira, PauloCase M-1221-EMarketing, Service and Operations ManagementLinkality is the 8th largest Internet service provider (ISP) in the United States, with a subscriber base of approximately 3 million users. The case is focused on the management of Linkalitys call center, where approximately 85% of all contact with existing customers takes place. Hal Paden, VP of Operations, is looking for ways to reduce operating costs while at the same time improving service quality levels. Shelly Townsend, the call center ma...Starting at €8.20
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Nokia's Growing Cash Mountain - Teaching Note
Mitchell, Jordan; Rahnema Alavi, AhmadTeaching Note FT-65-EFinanceNote prepared as an aid to instructors in the classroom use of case F-777-E.Starting at €0.00
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Laboratorios Alce Brasil: rotación en el equipo de ventas
Segarra, José Antonio; Carrillo, JordiCase M-1264Leadership and People Management, MarketingLaboratorios Alce, lider del mercado brasileño de medicinas oftalmológicas, se enfrenta a una desproporcionada rotación en su red de vendedores con graves consecuencias en el negocio. El director nacional de ventas reflexiona sobre las causas de la rotación y sus posibles soluciones. Al mismo tiempo se plantea cambios en la organización comercial y en el dimensionamiento de su red de 70 vendedores.Starting at €8.20
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Nokia's Growing Cash Mountain
Mitchell, Jordan; Rahnema Alavi, AhmadCase F-777-EFinanceIn mid-November 2002, Jorma Ollila, CEO of Nokia and his management team must decide a course of action for his company's growing "cash pile" of ?8 billion. The company does not have any immediate acquisitions on the horizon and boasts a low debt load: ?450 million in long-term debt and ?2.6 billion in customer financing exposure. Ollila has recently ruled out a share buy-back after credit agencies like Moody's threatened to downgrade the compa...Starting at €8.20
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SAFE and Travis: Leading in Uncertain Times
Mitchell, Jordan; Cardona Soriano, Pablo; Rosenberg, MikeCase DG-1522-ELeadership and People Management, Service and Operations ManagementForty-five miles apart from each other in Northern California, two not-for-profit credit unions SAFE and Travis had successfully transitioned from military segment-based to community charter credit unions. Both had grown to over $1 billion in assets via a combination of organic growth, mergers, and acquisitions. Above all, both had injected an unwavering commitment to member service. As of 2007, SAFE and Travis faced several questions: What would...Starting at €8.20
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Diana and Jack Civello: Managing Dual Careers (B)
Mitchell, Jordan; Miller, PaddyCase DPO-46-ELeadership and People ManagementJack and Diana Civello have had successful careers in the same organization. They met and were married while working together. As the years have passed by, it has become apparent that out of the two, Diana is more likely to make it into a top executive job, maybe even rising to being the CEO of a major corporation. This leaves Jack wtih certain decisions to make about his own career.Starting at €5.74
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Diana and Jack Civello: Managing Dual Careers (A)
Mitchell, Jordan; Miller, PaddyCase DPO-45-ELeadership and People ManagementJack and Diana Civello have had successful careers in the same organization. They met and were married while working together. As the years have passed, it has become apparent that of the two, Diana is more likely to make it into a top executive job, maybe even rising to being the CEO of a major corporation. This leaves Jack wtih certain decisions to make about his own career.Starting at €8.20