Ivey Business School (Canada)
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Chinese Children Adoption International: Maintaining Sustainable Development of Non-Profit Agency
Peng Jiang; Shanshan Cao; Hong ZhangCase IVEY-9B19M074-EStrategyUS-based Chinese Children Adoption International (CCAI), founded in 1992, was the world's largest agency dedicated to providing adoption services to abandoned children living in Chinese social welfare institutions. By 2017, CCAI had found permanent homesStarting at €8.20
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Tristar Hotel Group: Customer Satisfaction and Technology Adoption
Thomas A. Maier; Ken EdwardsCase IVEY-9B20D023-EEntrepreneurship, Service and Operations ManagementKen Edwards, founder and chief executive officer (CEO) of Tristar Hotel Group (Tristar), was reviewing the financial performance for his bustling hotel portfolio. In the spirit of the risk-taking and experimental mindset that Edwards brought to Tristar, aStarting at €8.20