Ivey Business School (Canada)
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Temple Health System: Real-Time Feedback & People Analytics (A)
Tony Petrucci; Michael RiveraCase IVEY-9B20C018-ELeadership and People ManagementIn 2017, Dr. Gordon Morewood, chair of anesthesiology at Temple University Health System (Temple Health) in Philadelphia, Pennsylvania, faced a rapidly changing health care environment. Responsible for training anesthesiology residents and for all anesthesiology patient care across Temple Health’s system, Morewood faced rising expectations for improving patient outcomes, patient satisfaction, and financial performance. Communication in health car...Starting at €8.20