Ivey Business School (Canada)
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Starbucks Corporation: A Bittersweet Reputation Recovery
Mary Weil; Christine YanCase IVEY-9B20M172-EStrategyIn April 2018, following an in-store incident in Philadelphia that resulted in the unwarranted arrests of two Black men, Starbucks Corporation (Starbucks) faced a severe public relations crisis. A video of the incident, posted on Twitter, quickly generateStarting at €8.20