IESE (España)
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Amazon: equilibrio entre orientación al cliente y compromiso del empleado
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165Innovation and Change, Service and Operations ManagementAmazon se define como la empresa más centrada en el cliente del mundo y explica su crecimiento en diversos sectores como una forma de ir aportando más valor a sus clientes. Si visión es "to be earth's most customer centric company; to build a place where people can come to find and discover anything they might want to buy online" ("ser la compañía más centrada en el cliente del mundo, crear un lugar al que la gente pueda acudir para encontrar y d...Starting at €8.20
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Amazon: Balancing Customer Centricity with Employee Engagement
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165-EInnovation and Change, Service and Operations ManagementAmazon defines itself as the most customer-centered company in the world and explains its growth in various sectors as a way to offer more value to its customers. "Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online," according to Amazon's mission statement. This case presents how Amazon has grown quickly, and how it aims to balance this rapi...Starting at €8.20
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The Promotion Decision
Almandoz, John; Samila, SampsaCase DPO-776-EInformation Technologies, Leadership and People Management, StrategyThis is a choice to fill a director position in a company. What are the benefits of following the recommendation provided by the algorithm that favors one candidate versus following the preference of a manager who knows the other candidate very well and in fact has developed that candidate through coaching? Biases can be discussed and the merits of AI in hiring and promotion decisions.Starting at €8.20
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El liderazgo en la era de la IA: Los algoritmos para la toma de decisiones de Bridgewater
Korogodsky, Alexander; Gregory, Robert Wayne; Almandoz, JohnCase DPO-849Decision Analysis, Information Technologies, Leadership and People ManagementBridgewater Associates, LP, una empresa de gestión de inversiones conocida popularmente como Bridgewater, inició su andadura en el 1975 como un pequeño servicio de asesoramiento de inversiones fundado por Ray Dalio. La empresa llegó a ser un fondo de cobertura de gran éxito con una cultura basada en el feedback y la transparencia radical. Los algoritmos internos que empleaba ayudaban a interpretar los datos digitales, generados a través del feedb...Starting at €8.20
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La decision de promoción
Almandoz, John; Samila, SampsaCase DPO-776Information Technologies, Leadership and People Management, StrategySe trata de escoger a una persona para ocupar el puesto de director en una empresa. ¿Cuáles son las ventajas de seguir la recomendación de un algoritmo que favorece a un candidato frente a seguir la preferencia de una directiva que conoce a la otra candidata muy bien y, de hecho, ha ayudado a esa candidata en su desarrollo profesional a través del coaching? Se puede debatir sobre los prejuicios y las ventajas de la IA a la hora de tomar decisione...Starting at €8.20
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Amazon: Balancing Customer Centricity with Employee Engagement (Portuguese version, Portugal)
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165-PPInnovation and Change, Service and Operations ManagementAmazon defines itself as the most customer-centered company in the world and explains its growth in various sectors as a way to offer more value to its customers. "Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online," according to Amazon's mission statement. This case presents how Amazon has grown quickly, and how it aims to balance this rapi...Starting at €8.20