Ivey Business School (Canada)
-
The Home Depot Inc.: A Digital Transformation for Customer Experience
Jeffery Elsworth; Keith Ferguson; Ahmet Kirca; Jason Miller; Hakan Yildiz; Judith Whipple; Jeffrey Beck; Gerry McNamaraCase IVEY-9B20M095-EStrategyCraig Menear, chief executive officer of The Home Depot Inc. (Home Depot), recognized the need to be responsive to the changing retail landscape and changes in customer preferences. Customers were increasingly expecting to shop online and in-store interchStarting at €8.20
-
General Motors: “Electrification” Capacity Constraints
Tingting Yan; Hubert Pun; Melissa Srock; James Preslar; Kate Plegue; Jillanna MeldrumCase IVEY-9B20D007-EService and Operations Management, StrategyIn mid-2018, a supply constraint analyst at General Motors (GM) was working on two electric vehicles: the Chevrolet Bolt EV for the US market and a similar Buick model to be marketed in China. GM had chosen to work with only one supplier for the vehicles’Starting at €8.20