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Breaking the Trade-Off Between Efficiency and Service (Spanish version)
Collection: HBSP (USA)Ref.: HBS-R0611EPublished: Aug 1, 2007Format: pdfPages: 10Language: Spanish - Case
Field Service for Corporate Clients (Spanish version)
Collection: HBSP (USA)Ref.: HBS-606S38Published: Oct 3, 2002Reviewed: Jan 7, 2003Format: pdfPages: 13Language: Spanish - Case
Managing Employee Retention (Spanish version)
Collection: HBSP (USA)Ref.: HBS-607S04Published: Oct 30, 2001Reviewed: Aug 22, 2005Format: pdfPages: 5Language: Spanish - Case
Innovation at Progressive (B): Homeowners Insurance (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-608S05Published: Jun 29, 2001Reviewed: Apr 29, 2004Format: pdfPages: 10Language: Spanish - Case
Pay-As-You-Go Insurance (Spanish version)
Collection: HBSP (USA)Ref.: HBS-607S01Published: May 8, 2002Reviewed: Apr 29, 2004Format: pdfPages: 21Language: Spanish - Case
Gateway: Moving Beyond the Box (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-607S19Published: Jul 6, 2000Reviewed: May 9, 2002Format: pdfPages: 18Language: Spanish - Case
Transformation at the IRS (Spanish version)
Collection: HBSP (USA)Ref.: HBS-613S04Published: Sep 23, 2002Reviewed: Nov 12, 2002Format: pdfPages: 24Language: Spanish - Article
The Four Things a Service Business Must Get Right (Spanish version)
Collection: HBSP (USA)Ref.: HBS-R0804DPublished: Apr 1, 2008Reviewed: Oct 17, 2008Format: pdfPages: 11Language: Spanish - Case
Celebrity Cruises, Inc.: A Taste of Luxury (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-605S04Published: Apr 22, 2003Reviewed: Sep 8, 2005Format: pdfPages: 31Language: Spanish - Case
Customer Profitability (Spanish version)
Collection: HBSP (USA)Ref.: HBS-605S18Published: Oct 19, 2001Reviewed: Apr 9, 2003Format: pdfPages: 9Language: Spanish