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Linkality's Call Center
Bitran, Gabriel R.; Mitchell, Jordan; Rocha e Oliveira, PauloCase M-1221-EMarketing, Service and Operations ManagementLinkality is the 8th largest Internet service provider (ISP) in the United States, with a subscriber base of approximately 3 million users. The case is focused on the management of Linkalitys call center, where approximately 85% of all contact with existing customers takes place. Hal Paden, VP of Operations, is looking for ways to reduce operating costs while at the same time improving service quality levels. Shelly Townsend, the call center ma...Starting at €8.20
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Tidal Cloud: Cost Allocation in the Cloud - Teaching Note
Raney, RobertTeaching Note CT-38-EAccounting and ControlThis case uses a contemporaneous setting to introduce core managerial accounting concepts related to cost allocation, cost systems, activity-based costing and cost analysis for strategic decision making. The case is set in July of 2016 with Tidal Cloud, a late-stage startup with three products that differentially consume indirect costs of the company. Tidal has benefited from a period of high growth and the potential of a lucrative exit is on ev...Starting at €0.00
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Tidal Cloud: asignación de costes en la nube
Raney, RobertCase C-806Accounting and ControlEste caso utiliza un contexto contemporáneo para introducir conceptos básicos de gestión de contabilidad relacionados con la asignación de costes, los sistemas de costes, el cálculo de costes basado en la actividad y el análisis de costes para la toma de decisiones estratégicas. El caso se sitúa en julio del 2016 con Tidal Cloud, una start-up en fase avanzada con tres productos que absorben de forma diferenciada los costes indirectos de la empres...Starting at €8.20
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El centro de llamadas de Linkality
Bitran, Gabriel R.; Mitchell, Jordan; Rocha e Oliveira, PauloCase M-1221Marketing, Service and Operations ManagementLinkality ocupa el octavo lugar en el ranking estadounidense de proveedores de servicios de Internet (ISP), con una base de aproximadamente 3 millones de usuarios. El caso se centra en la dirección del centro de llamadas de Linkality, donde tiene lugar aproximadamente el 85% de todos los contactos con los usuarios. Hal Paden, vicepresidente de operaciones, tiene como objetivo buscar formas de reducir los costes operativos y al mismo tiempo mejora...Starting at €8.20
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Tidal Cloud: Cost Allocation in the Cloud
Raney, RobertCase C-806-EAccounting and ControlThis case uses a contemporaneous setting to introduce core managerial accounting concepts related to cost allocation, cost systems, activity-based costing and cost analysis for strategic decision making. The case is set in July of 2016 with Tidal Cloud, a late-stage startup with three products that differentially consume indirect costs of the company. Tidal has benefited from a period of high growth and the potential of a lucrative exit is on ev...Starting at €8.20