IESE (España)
-
GMSA (A-1)
Pin Arboledas, José Ramón; Suárez Ruz, Esperanza; Monrós, J.L.Case FH-608Leadership and People ManagementEl Ayuntamiento de una ciudad decide privatizar el servicio de retirada de vehículos de la vía pública. La forma de proceder es convocar un concurso público con un pliego de condiciones. Emiliano Quijano, Director de una empresa de Transportes, tiene claro que dicho servicio va a ser adjudicado a su empresa, en caso de que decida presentarse; entonces empieza a pensar como debería gestionar el cambio: ¿dónde insertar la organización en el organig...Starting at €8.20
-
GMSA (B)
Pin Arboledas, José Ramón; Suárez Ruz, Esperanza; Monrós, J.L.Case FH-609Leadership and People ManagementSe decide conceder la gestión del servicio de retirada de vehículos a BITTE, S.A. El servicio de grúas se incorpora como un Departamento más de la estructura de BITTE (que se describe en esta parte del caso GMSA). El caso GMSA parte B, describe como se llevó a cabo la privatización a nivel organizativo y a nivel de recursos humanos/relaciones laborales (sistemas de motivación, regulaciones de empleo, etc).Starting at €5.74
-
Hospital Universitari Vall d'Hebron: gestión de la COVID-19 (abreviado)
Ribera, Jaume; Markakis, Mihalis; Zhu, Weiming; Cebrián, Miguel; Esquerdo, Mariona; Arnal, LaiaCase P-1192Innovation and Change, Service and Operations ManagementEl caso describe los cambios que se produjeron en el Hospital Universitari Vall d'Hebron, el mayor hospital terciario en Barcelona, durante la pandemia de la COVID-19, cuando tuvo que transformarse en un hospital de enfermedades infeccionas dedicado al coronavirus en un tiempo récord, manteniendo el mismo personal. El director gerente del centro reflexiona sobre la preparación para la pandemia, la llegada de los primeros pacientes COVID, el escal...Starting at €8.20
-
Revenue Management Forensics in Adriatic Wings
Egaña, Javier; Markakis, MihalisCase OIT-8-EService and Operations ManagementThe new Director of Pricing and Revenue Management of a company that rents sailboats in Croatia needs to evaluate the effectiveness of their proprietary algorithm for pricing and capacity allocation. The issue is that the algorithm is, practically, a "black box" to her, i.e., she can observe and analyze its outcomes, but she does not have meaningful access to its inner workings. Consequently, she asks her analysts to put together figures and stat...Starting at €8.20
-
COVID-19 Management at Vall d'Hebron University Hospital (Abridged)
Ribera, Jaume; Markakis, Mihalis; Zhu, Weiming; Cebrián, Miguel; Esquerdo, Mariona; Arnal, LaiaCase P-1192-EInnovation and Change, Service and Operations ManagementThe case describes the changes that occurred at the Vall d'Hebron University Hospital, the largest tertiary hospital in Barcelona, during the beginning of the COVID-19 pandemic, when it had to be transformed into an infectious disease hospital dedicated to the coronavirus in record time and with the same staff as before. The manager of the center reflected on the preparation for the pandemic, the arrival of the first COVID patients, the scaling u...Starting at €8.20
-
GMSA (A-2)
Pin Arboledas, José Ramón; Suárez Ruz, Esperanza; Monrós, J.L.Case FH-613Leadership and People ManagementEl Director General de BITTE, Emiliano Quijano, está interesado en conocer todos los detalles del proceso de privatización de GMSA, tanto los de carácter técnico, como los de carácter político. A tal fin convoca una reunión a la que asistirán su asesor y el Gerente de GMSA, Aitor Gruatxea, que explica todos los pasos que se siguieron en la privatización: lanzamiento de la noticia en la prensa, encargo del proceso administrativo de la privatizació...Starting at €8.20
-
Hospital Universitari Vall d'Hebron: gestión de la COVID-19
Ribera, Jaume; Markakis, Mihalis; Zhu, Weiming; Cebrián, MiguelCase P-1188Innovation and Change, Service and Operations ManagementEl caso describe los cambios que se produjeron en el Hospital Universitari Vall d'Hebron, el mayor hospital terciario en Barcelona, durante la pandemia de la COVID-19, cuando tuvo que transformarse en un hospital de enfermedades infeccionas dedicado al coronavirus en un tiempo récord, manteniendo el mismo personal. El director gerente del centro reflexiona sobre la preparación para la pandemia, la llegada de los primeros pacientes COVID, el escal...Starting at €8.20
-
Born in the U.S.A... and Priced by Ticketmaster: Bruce Springsteen and The E-Street Band 2023 Tour
Markakis, Mihalis; Sabrià, FedeCase OIT-6-EService and Operations ManagementBruce Springsteen and his E-Street Band were preparing for their long-awaited 2023 Tour in the US and Europe, when tickets for the concerts went on sale in the summer of 2022 through Ticketmaster. As demand for tickets was expected to exceed supply, the artist and his manager decided to allocate part of these tickets to Ticketmaster's Official Platinum Seats program, which meant that they would be priced dynamically, similarly to the standard pra...Starting at €8.20
-
Athena Luxury Purses
Sabrià, Fede; Markakis, Mihalis; Sáez de Tejada Cuenca, AnnaCase OIT-5-EService and Operations ManagementAthena Luxury Purses needs a 12-month production plan to meet its monthly forecasted demand. We will work to create one based on what we know of the company's current production capacity, plus the cost of different capacity changes (such as hiring or firing employees, or overtime work) and the price and cost of the purses made.Starting at €8.20
-
Casa Vicens: Pricing Strategy in Gaudí's First House
Markakis, MihalisCase OIT-9-EService and Operations ManagementCasa Vicens, the first house that the famous modernist architect Antoni Gaudí designed in the city of Barcelona, opened its gates to the public for the first time in 2017. This case looks at the challenges that its management team faced in late 2022, the year that the young company returned to its pre-pandemic levels of business. Specifically, Casa Vicens could be accommodating many more visitors than it did at the time, and revenues had to incre...Starting at €8.20