IESE (España)
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A New Model for the Pharmaceutical Industry: The Institute of OneWorld Health
Schoen, Oliver; Mair, JohannaCase DG-1480-EEntrepreneurship, Innovation and ChangeThis case introduces the Institute of OneWorld Health, a company dedicated to producing drugs for neglected diseases and the first non-profit pharmaceutical company in the world. Founded in 2000 by Dr. Victoria Hale, IOWH took expired and donated patent compounds and developed them through all the stages of clinical testing and approval into drugs to fight the world's most destructive diseases, usually occurring in Third World countries where per...Starting at €8.20
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Linkality's Call Center
Bitran, Gabriel R.; Mitchell, Jordan; Rocha e Oliveira, PauloCase M-1221-EMarketing, Service and Operations ManagementLinkality is the 8th largest Internet service provider (ISP) in the United States, with a subscriber base of approximately 3 million users. The case is focused on the management of Linkalitys call center, where approximately 85% of all contact with existing customers takes place. Hal Paden, VP of Operations, is looking for ways to reduce operating costs while at the same time improving service quality levels. Shelly Townsend, the call center ma...Starting at €8.20
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Waste Concern: convertir un problema en un recurso
Mitchell, Jordan; Mair, JohannaCase DG-1502Entrepreneurship, StrategyEn septiembre de 2005, los cofundadores de Waste Concern, una organización dedicada al reciclaje de residuos en Bangladesh, consideraron realizar cambios en su modelo para que el Gobierno municipal aprobara su proyecto de construir una instalación de compostaje a gran escala. Desde su fundación en 1995, Waste Concern había estado siguiendo un modelo de compostaje descentralizado mediante el cual cada planta era una operación a pequeña escala que ...Starting at €8.20
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Waste Concern: Turning a Problem into a Resource
Mitchell, Jordan; Mair, JohannaCase DG-1502-EEntrepreneurship, StrategyAs of September 2005, the co-founders of Waste Concern, an organization dedicated to improving waste recycling in Bangladesh, are considering making a change to their model in order to get approval from the municipal government for a large-scale composting site. Since its inception in 1995, Waste Concern has followed a decentralized composting model whereby each composting site is a small-scale operation processing 3 tons of organic waste per day...Starting at €8.20
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El centro de llamadas de Linkality
Bitran, Gabriel R.; Mitchell, Jordan; Rocha e Oliveira, PauloCase M-1221Marketing, Service and Operations ManagementLinkality ocupa el octavo lugar en el ranking estadounidense de proveedores de servicios de Internet (ISP), con una base de aproximadamente 3 millones de usuarios. El caso se centra en la dirección del centro de llamadas de Linkality, donde tiene lugar aproximadamente el 85% de todos los contactos con los usuarios. Hal Paden, vicepresidente de operaciones, tiene como objetivo buscar formas de reducir los costes operativos y al mismo tiempo mejora...Starting at €8.20