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Linkality's Call Center
Bitran, Gabriel R.; Mitchell, Jordan; Rocha e Oliveira, PauloCase M-1221-EMarketing, Service and Operations ManagementLinkality is the 8th largest Internet service provider (ISP) in the United States, with a subscriber base of approximately 3 million users. The case is focused on the management of Linkalitys call center, where approximately 85% of all contact with existing customers takes place. Hal Paden, VP of Operations, is looking for ways to reduce operating costs while at the same time improving service quality levels. Shelly Townsend, the call center ma...Starting at €8.20
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Transforming Government Through Holacracy
Wong Ellinger, Eleunthia; Gregory, Robert Wayne; Káganer, EvgenyCase SI-205-EInformation TechnologiesCompanies are experimenting with novel forms of organization that distribute power to all workers and decrease or remove the role entirely of the traditional manager. These radical transformations in organization are attempted in order to recruit and retain skilled workers as well as innovate in products and services, Holacracy is one such system and is used by more than 1,000 companies across the world, including mid-size to large companies in t...Starting at €8.20
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El liderazgo en la era de la IA: Los algoritmos para la toma de decisiones de Bridgewater
Korogodsky, Alexander; Gregory, Robert Wayne; Almandoz, JohnCase DPO-849Decision Analysis, Information Technologies, Leadership and People ManagementBridgewater Associates, LP, una empresa de gestión de inversiones conocida popularmente como Bridgewater, inició su andadura en el 1975 como un pequeño servicio de asesoramiento de inversiones fundado por Ray Dalio. La empresa llegó a ser un fondo de cobertura de gran éxito con una cultura basada en el feedback y la transparencia radical. Los algoritmos internos que empleaba ayudaban a interpretar los datos digitales, generados a través del feedb...Starting at €8.20
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Transforming Government Through Holacracy - Teaching Note
Wong Ellinger, Eleunthia; Gregory, Robert Wayne; Káganer, EvgenyTeaching Note SIT-23-EInformation TechnologiesCompanies are experimenting with novel forms of organization that distribute power to all workers and decrease or remove the role entirely of the traditional manager. These radical transformations in organization are attempted in order to recruit and retain skilled workers as well as innovate in products and services, Holacracy is one such system and is used by more than 1,000 companies across the world, including mid-size to large companies in t...Starting at €0.00
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El centro de llamadas de Linkality
Bitran, Gabriel R.; Mitchell, Jordan; Rocha e Oliveira, PauloCase M-1221Marketing, Service and Operations ManagementLinkality ocupa el octavo lugar en el ranking estadounidense de proveedores de servicios de Internet (ISP), con una base de aproximadamente 3 millones de usuarios. El caso se centra en la dirección del centro de llamadas de Linkality, donde tiene lugar aproximadamente el 85% de todos los contactos con los usuarios. Hal Paden, vicepresidente de operaciones, tiene como objetivo buscar formas de reducir los costes operativos y al mismo tiempo mejora...Starting at €8.20