IESE (España)
-
La fusión de Banca Popolare (A)
Stein, Guido; Cuadrado, Marta; Cano, EnriqueCase DPO-312Business Ethics and Corporate Social Responsibility, Corporate Governancesesión extraordinaria que se desarrollaría durante tres jornadas en el oeste del país. Aunque llevaban varios meses escuchando comentarios acerca de la posible fusión, de ser finalmente cierta, nadie pensaba que se produciría tan pronto, y menos aún antes del cierre del año fiscal. Las cifras bailaban y las advertencias sobre despidos y cierres de oficinas eran la comidilla entre los empleados. A media mañana, Massimo leyó detenidamente la nota...Starting at €8.20
-
Amazon: equilibrio entre orientación al cliente y compromiso del empleado
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165Innovation and Change, Service and Operations ManagementAmazon se define como la empresa más centrada en el cliente del mundo y explica su crecimiento en diversos sectores como una forma de ir aportando más valor a sus clientes. Si visión es "to be earth's most customer centric company; to build a place where people can come to find and discover anything they might want to buy online" ("ser la compañía más centrada en el cliente del mundo, crear un lugar al que la gente pueda acudir para encontrar y d...Starting at €8.20
-
The Fusion of Banca Popolare (A)
Stein, Guido; Cuadrado, Marta; Cano, EnriqueCase DPO-312-EBusiness Ethics and Corporate Social Responsibility, Corporate GovernanceRiccardo Paderi, director of organization and operations, was in a meeting with other directors of the Bank. They had been convened only a few days before to an extraordinary meeting over three days in the western region of the country. Although they had been hearing comments about the possible merger for some months now, should they prove to be true, no one thought the merger would occur so soon and certainly not before the end of the financial ...Starting at €8.20
-
Amazon: Balancing Customer Centricity with Employee Engagement
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165-EInnovation and Change, Service and Operations ManagementAmazon defines itself as the most customer-centered company in the world and explains its growth in various sectors as a way to offer more value to its customers. "Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online," according to Amazon's mission statement. This case presents how Amazon has grown quickly, and how it aims to balance this rapi...Starting at €8.20
-
La fusión de Banca Popolare (D)
Cano, Enrique; Stein, GuidoCase DPO-405Corporate Governance, Innovation and Change, Leadership and People ManagementHabían pasado ya seis años desde la fusión, y Massimo había quedado con Ricardo en el Armani Caffè de Milán. Aprovechando un plan de prejubilaciones, Ricardo Padderi, su jefe como director de Organización y Operaciones, había decidido prejubilarse. Ahora dedicaba algunas horas a impartir clases de management a directivos. A Massimo le habían ofrecido un puesto en el comité de dirección y le habían encargado que evaluara la compra de Banca Nazion...Starting at €5.74
-
Amazon: Balancing Customer Centricity with Employee Engagement (Portuguese version, Portugal)
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165-PPInnovation and Change, Service and Operations ManagementAmazon defines itself as the most customer-centered company in the world and explains its growth in various sectors as a way to offer more value to its customers. "Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online," according to Amazon's mission statement. This case presents how Amazon has grown quickly, and how it aims to balance this rapi...Starting at €8.20