IESE (España)
-
Ricoh España (B): ejecutando la transformación
Pascual, Mª Eugenia; Lladó, Miquel; Ricart, Joan EnricCase SM-1616StrategyRicoh es un proveedor global de tecnología y servicios que ayuda a las organizaciones de todo el mundo a estar preparadas para un entorno cambiante en el puesto de trabajo, innovando en la forma de trabajar, de colaborar y de compartir información. El caso (B) explica el proceso de subasta, la adquisición y la integración de Aventia en la estructura de Ricoh. También analiza los resultados alcanzados hasta el momento del caso, verano de 2014. ...Starting at €5.74
-
Amazon: equilibrio entre orientación al cliente y compromiso del empleado
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165Innovation and Change, Service and Operations ManagementAmazon se define como la empresa más centrada en el cliente del mundo y explica su crecimiento en diversos sectores como una forma de ir aportando más valor a sus clientes. Si visión es "to be earth's most customer centric company; to build a place where people can come to find and discover anything they might want to buy online" ("ser la compañía más centrada en el cliente del mundo, crear un lugar al que la gente pueda acudir para encontrar y d...Starting at €8.20
-
Amazon: Balancing Customer Centricity with Employee Engagement
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165-EInnovation and Change, Service and Operations ManagementAmazon defines itself as the most customer-centered company in the world and explains its growth in various sectors as a way to offer more value to its customers. "Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online," according to Amazon's mission statement. This case presents how Amazon has grown quickly, and how it aims to balance this rapi...Starting at €8.20
-
Ricoh España (A): ejecutando la transformación
Pascual, Mª Eugenia; Lladó, Miquel; Ricart, Joan EnricCase SM-1615StrategyRicoh es un proveedor global de tecnología y servicios que ayuda a las organizaciones de todo el mundo a estar preparadas para un entorno cambiante en el puesto de trabajo, innovando en la forma de trabajar, de colaborar y de compartir información. El caso se centra en la situación de la subsidiaria española en un contexto de crisis económica, que se añade al impacto que la digitalización está teniendo en una empresa como ésta, tradicionalmente c...Starting at €8.20
-
Ricoh Spain (B): Transforming the Business
Pascual, Mª Eugenia; Lladó, Miquel; Ricart, Joan EnricCase SM-1616-EStrategyRicoh is a global technology and services provider that assists organizations around the world in preparing for a changing workplace environment by innovating the way firms work, collaborate, and share information. Case (B) details the auction process, the acquisition, and Aventia's integration into Ricoh's organizational structure. It also highlights the company's performance as of summer 2014, the time of the case.Starting at €5.74
-
Ricoh Spain (A): Transforming the Business
Pascual, Mª Eugenia; Lladó, Miquel; Ricart, Joan EnricCase SM-1615-EStrategyRicoh is a global technology and services provider that assists organizations around the world in preparing for a changing workplace environment by innovating the way firms work, collaborate, and share information. The case focuses on the situation of a Spanish subsidiary in the context of crisis that is further facing the impact of digitalization as a company traditionally focused on printing equipment and services. The case details the company...Starting at €8.20
-
Amazon: Balancing Customer Centricity with Employee Engagement (Portuguese version, Portugal)
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165-PPInnovation and Change, Service and Operations ManagementAmazon defines itself as the most customer-centered company in the world and explains its growth in various sectors as a way to offer more value to its customers. "Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online," according to Amazon's mission statement. This case presents how Amazon has grown quickly, and how it aims to balance this rapi...Starting at €8.20