IESE (España)
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Amazon: equilibrio entre orientación al cliente y compromiso del empleado
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165Innovation and Change, Service and Operations ManagementAmazon se define como la empresa más centrada en el cliente del mundo y explica su crecimiento en diversos sectores como una forma de ir aportando más valor a sus clientes. Si visión es "to be earth's most customer centric company; to build a place where people can come to find and discover anything they might want to buy online" ("ser la compañía más centrada en el cliente del mundo, crear un lugar al que la gente pueda acudir para encontrar y d...Starting at €8.20
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Europe Insurance and Lama Hotels (A): The Chief Investment Officer of Europe Insurance
Stein, Guido; Mehta, Kandarp; Jimenez, José Manuel; García-Castro, RobertoCase E-174-ECorporate Governance, Decision AnalysisSeguros Europa is a family business group with 70 years' experience as a leading provider of home and life insurance. It has 10 million clients throughout the country and an investment portfolio of ?5 billion, of which approximately 10% is in real estate, including landmark properties and properties in the best areas of the capital and other major cities. The insurance firm distributes its products through numerous brokers and its own agencies, a...Starting at €8.20
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Amazon: Balancing Customer Centricity with Employee Engagement
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165-EInnovation and Change, Service and Operations ManagementAmazon defines itself as the most customer-centered company in the world and explains its growth in various sectors as a way to offer more value to its customers. "Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online," according to Amazon's mission statement. This case presents how Amazon has grown quickly, and how it aims to balance this rapi...Starting at €8.20
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Seguros Europa y Hoteles Lama (A): El director de inversiones de Seguros Europa
Stein, Guido; Mehta, Kandarp; Jimenez, José Manuel; García-Castro, RobertoCase E-174Corporate Governance, Decision AnalysisSeguros Europa es un grupo empresarial familiar con setenta años de historia líder en los ramos de seguros del hogar y vida. Tiene 10 millones de clientes en todo el territorio y una cartera de inversiones de 5.000 millones de euros, de los que aproximadamente un 10% corresponde a inmuebles, algunos emblemáticos, en las mejores zonas de la capital y otras grandes ciudades. La empresa aseguradora distribuye sus productos a través de las numerosas ...Starting at €8.20
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Seguros Europa y Hoteles Lama (B): El director general de Hoteles Lama
Stein, Guido; Mehta, Kandarp; Jimenez, José Manuel; García-Castro, RobertoCase E-175Corporate Governance, Decision Analysis, EntrepreneurshipHoteles Lama es una cadena hotelera familiar fundada en 1962 por un constructor que hizo los actuales cuatro hoteles que tiene en la ciudad la segunda en tamaño del país y muy pujante turísticamente , donde siempre ha trabajado desde que emigró del campo. Los hoteles son dos de tres estrellas y dos de cuatro. La constructora Lama ganó dinero durante años, siendo relativamente normales los márgenes del 15% en las obras que emprendía, llegando, en...Starting at €5.74
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Europe Insurance and Lama Hotels (B): The Chief Executive Officer of Lama Hotels
Stein, Guido; Mehta, Kandarp; Jimenez, José Manuel; García-Castro, RobertoCase E-175-ECorporate Governance, Decision Analysis, EntrepreneurshipHoteles Lama is a family-owned hotel chain founded by a builder who migrated from the countryside to the city, where he remained and ultimately started the chain in 1962, which has now grown to four hotels. The city is the second largest in the country and draws many tourists. Two of the hotels are three-star and the other two are four-star. Lama's construction group was profitable for years, achieving relatively standard 15% margins, and in some...Starting at €5.74
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Amazon: Balancing Customer Centricity with Employee Engagement (Portuguese version, Portugal)
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165-PPInnovation and Change, Service and Operations ManagementAmazon defines itself as the most customer-centered company in the world and explains its growth in various sectors as a way to offer more value to its customers. "Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online," according to Amazon's mission statement. This case presents how Amazon has grown quickly, and how it aims to balance this rapi...Starting at €8.20