IESE (España)
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Netflix: liderando con una cultura corporativa única
Lee, Yih-Teen; Sastre Boquet, IsaacCase DPO-810Innovation and Change, Leadership and People ManagementA pesar de sus disruptivas peculiaridades - ausencia de políticas de aprobación de gasto o de vacaciones, feedback constante y visible por todos los miembros de la organización, y exigentes objetivos de rendimiento - la cultura de Netflix ha arrojado grandes resultados a lo largo de las décadas de los 2000 y los 2010. Efectivamente, durante este período Netflix se anticipó, incluso lideró, de forma exitosa muchas de las disrupciones que han afect...Starting at €8.20
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Victorinox: 125 años dando la talla
Jamro, Konrad; Cardona Soriano, Pablo; Lee, Yih-TeenCase DPO-202Innovation and Change, Leadership and People ManagementCon 125 años de experiencia y unos valores únicos, Victorinox parecía estar preparada para sobrevivir a la crisis económica mundial que se hizo patente en otoño de 2008. A finales del verano de 2009, antes de la reunión del Consejo de Administración de la empresa, su CEO, Karl Elsener Jr., de 51 años, se preguntaba si darían resultado las medidas tomadas hasta entonces para luchar contra la crisis, teniendo en cuenta que esta era más amplia y pro...Starting at €8.20
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HEG Munich: Leading Change in a Successful Team
Huete, Luis María; García, JavierCase DPO-320-ELeadership and People ManagementThe unseasonably cold winds swirling around the Hindenburg Conference Center in Koln, Germany, in early November 2013 were a stark contrast to the white-hot temperatures in the second-floor conference room where Albert Mahler (Al), newly-appointed president of the Munich office of Herrmann Engineering Group (HEG), sat surrounded by his leadership team. Al had gathered the group as the initial step in a process he had hoped would unify them as a ...Starting at €8.20
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Netflix: Leading With a Unique Corporate Culture
Lee, Yih-Teen; Sastre Boquet, IsaacCase DPO-810-EInnovation and Change, Leadership and People ManagementDespite its disruptive peculiarities --no formal expenses or vacation policies, constant publicly visible feedback throughout the organization, and exacting performance targets-- Netflix's culture, throughout the 2000s and 2010s, yielded impressive results. Indeed, during this period, Netflix successfully anticipated, even pioneered, many of the disruptions impacting the media industry. What began as a movie rental service of physical media like ...Starting at €8.20
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Victorinox: 125 Years in the Cutting Edge
Jamro, Konrad; Cardona Soriano, Pablo; Lee, Yih-TeenCase DPO-202-EInnovation and Change, Leadership and People ManagementWith 125 years of experience and a unique set of values, Victorinox seemed to be well prepared to survive the worldwide economic crisis, which became evident in the fall of 2008. At the end of the summer of 2009, before the brand board meeting, 51 year-old Carl Elsener Jr., the CEO of the company, was wondering whether the measures taken so far to fight back the crisis would work, taking into account that the current crisis was much deeper and wi...Starting at €8.20
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HEG Munich: Liderando el cambio en un equipo exitoso
Huete, Luis María; García, JavierCase DPO-320Leadership and People ManagementUn viento frío soplaba contra los muros del centro de conferencias Hindenburg en Colonia, Alemania, a principios de noviembre del año 2013. Contrastaba ese viento frío con el ambiente caldeado que se vivía en la segunda planta, en una sala de conferencias donde Albert Mahler ("Al"), flamante presidente de la oficina de Múnich del Herrmann Engineering Group (HEG), se encontraba reunido con su equipo directivo. Al había convocado a su equipo como ...Starting at €8.20
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Japan Tobacco International (JTI): Achieving Excellence through Diversity
Lee, Yih-Teen; Poelmans, StevenCase DPO-364-ELeadership and People ManagementThe case describes how Japan Tobacco International (JTI) managed the cultural diversity in the company as well as the process of postmerger integration with Gallaher. It demonstrates that diversity can be a natural part of a company and how diversity can be managed through clear leadership from the top and a well-designed system for human resources management. It also raises questions on how to leverage diversity to make the company more innovati...Starting at €8.20
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Disneyland Paris. The first 2000 days
Hitrova K.; Huete, Luis MaríaCase P-958-EService and Operations ManagementDisneyland Paris was going through a major recovery process. The case describes the turnaround of the park, the present operational issues, changes in the industry and prospects for the future. The cases poses to the readers the questions of which strategies could ensure sufficient attendance as well as consistent adequate financial performance in the medium term as the company would have to redeem a major part of its borrowings and restart payme...Starting at €8.20
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RCI Europe Ltd.: Calidad de servicio
Hare, B.; Huete, Luis MaríaCase M-905MarketingDurante el período 1991-1992, la dirección de RCI se sintió cada vez más obligada a examinar el grado de satisfacción del cliente con la multipropiedad. Primero fue la prensa la que informó en varios artículos de compradores de multipropiedad que habían expresado su insatisfacción con la compra. Después, hubo un estudio reciente de Ernst & Young, sobre propietarios británicos, que mostraba una parte importante de propietarios que no estaban satis...Starting at €8.20