IESE (España)
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Gas Natural: Improving the Profitability of Servigas (Portuguese Version, Portugal)
Guitart, Iván; Rocha e Oliveira, PauloCase M-1234-PPMarketing, Service and Operations ManagementMarta Muriel has recently been promoted to director of residential natural gas service with the mandate of boosting profits for the company's home maintenance services, Servigen. She and her team have designed four measures, among others, that involve a trade-off between cost reduction and improvements in service quality. Now she has to decide which ones to actually implement based on their impact on the company's bottom line.Starting at €8.20
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Industrias Palex (B)
Ribera, Jaume; Zantinga J.Case P-807-EService and Operations ManagementFor abstract see Industrias Palex (A) for the posing of the problems. This case describes the application of a just-in-time (JIT) system to a line of medical products. In addition, it discusses the application of KIT and the reduction of time spent outside of the production line, especially buying and production planning.Starting at €5.74
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Industrias Palex (A)
Ribera, Jaume; Zantinga J.Case P-805Service and Operations ManagementEvalúa la aplicación de un sistema just-in-time (JIT) a una línea de productos médicos. Temas a discutir incluyen: Lay-out, Kan-Ban's, Nivelación de la producción, Polivalencia de operarios y la aplicación de técnicas SMED.Starting at €8.20
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Gas Natural: Improving the Profitability of Servigas (Portuguese Version, Brazil)
Guitart, Iván; Rocha e Oliveira, PauloCase M-1234-PBMarketing, Service and Operations ManagementMarta Muriel has recently been promoted to director of residential natural gas service with the mandate of boosting profits for the company's home maintenance services, Servigen. She and her team have designed four measures, among others, that involve a trade-off between cost reduction and improvements in service quality. Now she has to decide which ones to actually implement based on their impact on the company's bottom line.Starting at €8.20
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Industrias Palex (B)
Ribera, Jaume; Zantinga J.Case P-807Service and Operations ManagementDescribe la aplicación de un sistema just-in-time (JIT) en una línea de productos médicos. [Véase el caso A (P-805) para el planteamiento de los problemas]. Además, discute la aplicación JIT y reducción del tiempo fuera de la línea de producción, especialmente en compras y planificación de la producción.Starting at €5.74
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Industrias Palex (A)
Ribera, Jaume; Zantinga J.Case P-805-EService and Operations ManagementThe application of a just-in-time (JIT) system to a line of medical products is evaluated. Themes to discuss include: lay-out, Kan-ban's, production level, diversification of operators and the application of SMED techniques. There is a follow-on (B) case.Starting at €8.20
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Gas Natural: mejorando la rentabilidad de Servigas
Guitart, Iván; Rocha e Oliveira, PauloCase M-1234Marketing, Service and Operations ManagementMarta Muriel ha sido promocionada recientemente a directora de servicios residenciales con la tarea de mejorar la rentabilidad del servicio de mantenimiento domiciliario de la compañía, Servigas. Junto con su equipo evalúa cuatro propuestas que involucran tanto la reducción de costes como modificaciones en la calidad del servicio. Cada una de las acciones a seguir debe mantenerse en línea con los objetivos estratégicos de la compañía.Starting at €8.20
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Gas Natural: Improving the Profitability of Servigas
Guitart, Iván; Rocha e Oliveira, PauloCase M-1234-EMarketing, Service and Operations ManagementMarta Muriel has recently been promoted to director of residential natural gas service with the mandate of boosting profits for the company's home maintenance services, Servigen. She and her team have designed four measures, among others, that involve a trade-off between cost reduction and improvements in service quality. Now she has to decide which ones to actually implement based on their impact on the company's bottom line.Starting at €8.20