IESE (España)
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Amazon: equilibrio entre orientación al cliente y compromiso del empleado
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165Innovation and Change, Service and Operations ManagementAmazon se define como la empresa más centrada en el cliente del mundo y explica su crecimiento en diversos sectores como una forma de ir aportando más valor a sus clientes. Si visión es "to be earth's most customer centric company; to build a place where people can come to find and discover anything they might want to buy online" ("ser la compañía más centrada en el cliente del mundo, crear un lugar al que la gente pueda acudir para encontrar y d...Starting at €8.20
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Amazon: Balancing Customer Centricity with Employee Engagement
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165-EInnovation and Change, Service and Operations ManagementAmazon defines itself as the most customer-centered company in the world and explains its growth in various sectors as a way to offer more value to its customers. "Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online," according to Amazon's mission statement. This case presents how Amazon has grown quickly, and how it aims to balance this rapi...Starting at €8.20
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La propuesta HP Helion: migrar o no migrar a la nube, esa es la cuestión
Flores, Juan Enrique; Vázquez, Francisco; Moscoso, PhilipCase P-1140Service and Operations ManagementAlmuri es una empresa multinacional del sector de la alimentación que se plantea si migrar o no a una solución de nube híbrida ofrecida por HP. Con ello, espera conseguir un importante ahorro de gastos, pero, sobre todo, la flexibilidad que requiere su plan de crecimiento para los próximos años. Este caso obtuvo el reconocimiento de la European Foundation for Management Development (EFMD) como mejor publicación en la categoría «Supply Chain Mana...Starting at €8.20
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The HP Helion Proposal: To Migrate or Not to Migrate to the Cloud, That Is the Question
Flores, Juan Enrique; Vázquez, Francisco; Moscoso, PhilipCase P-1140-EService and Operations ManagementAlmuri is a multinational in the food sector that is considering migrating to a hybrid cloud solution offered by HP. By doing so, it hopes to achieve not only major monetary savings but also, more importantly, the flexibility required by its growth plan for the coming years. This case was recognized by the European Foundation for Management Development (EFMD) as the best publication in the 2015 Case Writing Competition in the category of "Supply...Starting at €8.20
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Amazon: Balancing Customer Centricity with Employee Engagement (Portuguese version, Portugal)
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165-PPInnovation and Change, Service and Operations ManagementAmazon defines itself as the most customer-centered company in the world and explains its growth in various sectors as a way to offer more value to its customers. "Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online," according to Amazon's mission statement. This case presents how Amazon has grown quickly, and how it aims to balance this rapi...Starting at €8.20