IESE (España)
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Chick-fil-A: Sandwiches and cultural wars (B)
de la Cierva, Yago; Notario, EduardoCase DPO-736-EBusiness Ethics and Corporate Social Responsibility, Knowledge and Communication, Leadership and People Management, StrategyThe American fast-food chain Chick-fil-A suffered several boycotts promoted by LGTBQ+ organizations after the CEO's public comments regarding his religious background and because of the company's financial support to organizations lobbying against legal recognition of same-sex marriage. The following years, the company kept growing and, at the same time, its reputation was affected. What to do next?Starting at €5.74
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Arvamu, S.A. (B)
Monzón, M.; Pin Arboledas, José RamónCase FH-433Leadership and People ManagementSaturnino McRoy, después de algunas dudas, acepta la gerencia de Arvamu, S.A., pero al cabo de algunos meses se da cuenta de que debe proponer el despido de Ponce (director financiero) y Romero (director comercial).Starting at €5.74
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Boeing 737 MAX: ¿La seguridad, lo primero
de la Cierva, Yago; Villegas, CarolinaCase DPO-739Knowledge and Communication, Leadership and People Management, StrategyEn marzo del 2019, el segundo accidente mortal de un Boeing 737 MAX, el modelo renovado actualizado del avión más vendido de la historia de la aviación, desencadenó una crisis corporativa sin precedentes en el gigante norteamericano de la aeronáutica. El caso revisa la respuesta de Boeing y las reacciones de los distintos stakeholders (víctimas, clientes, empleados, reguladores y, medios de comunicación), desde el momento del accidente hasta que,...Starting at €8.20
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Campuses as "Hunting Grounds": Documenting the Sex Assault Crisis at American Universities
Guzik, Paulina; de la Cierva, YagoCase DPO-784-EBusiness Ethics and Corporate Social Responsibility, Knowledge and Communication, MarketingLast decade, the number of sexual assaults in American campuses reached a peak, to the point that President Barak Obama spoke of a "national crisis". The case collects four episodes that happened in four different campus of prestigious universities, in order to get a better picture of how stakeholders react, and how university administration should respond.Starting at €8.20
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Disney World and the Alligators (A) (Portuguese Version, Brazil)
García Guillén, Carlos; Pacheco Barceló, Leyre; Rodríguez Medina, Ignacio; Sastre Ortega, Ana; de la Cierva, YagoCase DPO-737-PBCorporate Governance, Knowledge and Communication, Leadership and People ManagementDisney World resort in Orlando, USA, suffered a crisis when a toddler was taken by an alligator and disappeared inside a pond. The event happened when the senior management was in Shanghai for the inauguration of the new thematic park in China.Starting at €8.20
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Chick-fil-A: Sandwiches and Culture Wars (A and B) - Teaching Note
de la Cierva, YagoTeaching Note DPOT-115-EBusiness Ethics and Corporate Social Responsibility, Knowledge and Communication, Leadership and People Management, StrategyThe American fast-food chain Chick-fil-A suffered several boycotts promoted by LGTBQ+ organizations after the CEO's public comments regarding his religious background and because of the company's financial support to organizations lobbying against legal recognition of same-sex marriage. The following years, the company kept growing and, at the same time, its reputation was affected. What to do next?Starting at €0.00
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El "día D" de Dia - Lecciones de liderazgo en una crisis corporativa (A): Lecciones de liderazgo en una crisis corporativa
de la Cierva, YagoCase DPO-797Corporate GovernanceDia, la cuarta empresa de distribución en España, se enfrentó en el 2019 a una triple crisis: en primer lugar, financiera, a consecuencia del deterioro del negocio en España y al cambio de divisas en sus filiales en Brasil y Argentina; en segundo lugar, reputacional, al descubrirse que los dos CEO anteriores habían incurrido en graves irregularidades contables; y en tercer lugar, de gobierno corporativo, por la entrada en el accionariado de un in...Starting at €8.20
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Dia's "D-Day" - Leadership Lessons in a Corporate Crisis (A)
de la Cierva, YagoCase DPO-797-ECorporate GovernanceDia, the fourth largest retailer in Spain, faced a triple crisis in 2019: first, financial, due to the decline of its business in Spain and exchange rate changes that affected its subsidiaries in Brazil and Argentina; second, reputational, when it was discovered that the two previous CEOs had been involved in serious accounting irregularities; and third, in corporate governance, as a result an investor accused of suspicious practices in other com...Starting at €8.20
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The Boeing 737 MAX: People Before Profits
de la Cierva, Yago; Villegas, CarolinaCase DPO-739-EKnowledge and Communication, Leadership and People Management, StrategyIn March 2019, the second fatal crash of a Boeing 737 MAX, the renewed model of the best-selling aircraft in history, triggered an unprecedented corporate crisis for the American aeronautics giant. The case reviews Boeing's response and the reactions of various stakeholders (victims, customers, employees, regulators, the media), from the time of the accident until the company's decision to withdraw the model in November 2020.Starting at €8.20
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Disney World and the Alligators (A)
García Guillén, Carlos; Pacheco Barceló, Leyre; Rodríguez Medina, Ignacio; Sastre Ortega, Ana; de la Cierva, YagoCase DPO-737-ECorporate Governance, Knowledge and Communication, Leadership and People ManagementDisney World resort in Orlando, USA, suffered a crisis when a toddler was taken by an alligator and disappeared inside a pond. The event happened when the senior management was in Shanghai for the inauguration of the new thematic park in China.Starting at €8.20