HBSP (USA)
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Field Service for Corporate Clients (Spanish version)
Frei, Frances X.; Edmondson, Amy C.; Hajim, CoreyCase HBS-606S38Used as part of the first module of a course on Managing Service Operations, which addresses managing the operating role of customers (606-032). Explores the highly successful PC and low-end server manufacturer's entry into the large-scale server market in the United States. A key difference of this new market is the intense service element required to support the larger hardware. Specifically, the industry standard is to have a technician onsite...Starting at €8.20
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Traversing a Career Path: Pat Fili-Krushel (A) (Spanish Version)
McGinn, Kathleen L.; Kolb, Deborah M.; Hammer, Cailin B.Case HBS-917S12Knowledge and CommunicationPat Fili-Krushel, CEO y presidente de WebMD y ex presidente de la cadena ABC, contempla aceptar la oferta de Richard Parson a convertirse en el primer vicepresidente ejecutivo de administración de AOL Time Warner. La aceptación de esta posición sería una parte posterior traslado a medios de comunicación, sino también un cambio de carrera de posiciones de línea a un papel personal corporativo. El caso perfiles de experiencias de medios de Fili-Kru...Starting at €8.20
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Columbia's Final Mission (Abridged) (B)
Edmondson, Amy C.; Herman, KerryCase HBS-612096-ESupplement for 612095.Starting at €5.74
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Open Innovation at Fujitsu (A)
Edmondson, Amy C.; Harvey, Jean-FrancoisCase HBS-616034-EKnowledge and CommunicationThis case study examines the open innovation journey at Fujitsu, a global information and communication technology company. The case ends with the location decision between Tokyo, Japan, downtown San Francisco or Sunnyvale, California, regarding establishing a small unit for the purpose of institutionalizing Fujitsu's open innovation journey. Mohi Ahmed, together with Mikito Kiname and Tango Matsumoto, embarked on the journey to strengthen Fujits...Starting at €8.20
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Showdown on the Waterfront: The West Coast Port Dispute (A) and (B), Teaching Note
McGinn, Kathleen L.; Pradel, Dina W.; Hammer, Cailin B.Teaching Note HBS-908063-ETeaching Note for [904045] and [904067].Starting at €0.00
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Strategies for Learning from Failure (Spanish version)
Edmondson, Amy C.Article HBS-R1104BLeadership and People Managementpreventable ones in predictable operations, which usually involve deviations from spec; unavoidable ones in complex systems, which may arise from unique combinations of needs, people, and problems; and intelligent ones at the frontier, where "good" failures occur quickly and on a small scale, providing the most valuable information. Strong leadership can build a learning culture-one in which failures large and small are consistently reported and...Starting at €8.20
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Group Process in the Challenger Launch Decision (B) (Spanish version)
Edmondson, Amy C.; Feldman, Laura R.Case HBS-609S17Service and Operations ManagementSupplements the (A) case.Starting at €5.74
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Transformation at the IRS (Spanish version)
Edmondson, Amy C.; Frei, Frances X.; Hajim, CoreyCase HBS-613S04Used as the capstone case for a course on Managing Service Operations (606-092). Describes the service transformation occurring at the U.S. Internal Revenue Service. Plagued by a history of poor service, enormous complexity, and an insular employee base, the 100,000-person organization grapples with a turnaround process that attempts to change virtually every aspect of the organization, including IT systems, This case includes information regardi...Starting at €8.20
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Columbia's Final Mission (Abridged) (A) (Spanish version)
Edmondson, Amy C.; Herman, KerryCase HBS-617S01StrategyThis case documents decision-making processes, organizational culture, and other contributors to NASA's failed Columbia mission in 2003. Addresses the question of how organizations should deal with "ambiguous threats" - weak signals of potential crisis - and explores why ambiguous threats are so challenging to manage.Starting at €8.20
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Columbia's Final Mission (Abridged) (A)
Edmondson, Amy C.; Herman, KerryCase HBS-612095-EKnowledge and CommunicationThis case documents decision-making processes, organizational culture, and other contributors to NASA's failed Columbia mission in 2003. Addresses the question of how organizations should deal with "ambiguous threats" - weak signals of potential crisis - and explores why ambiguous threats are so challenging to manage.Starting at €8.20