IESE (España)
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Metro Bank: The British Banking Revolution Begins
Lago, Alejandro; Moscoso, PhilipCase P-1112-EFinance, Service and Operations Management, StrategyVernon W. Hill has created quite a unique bank fully focused on delivering great customer service. Previously, in the United States, his approach has been highly successful. The question is: will he be able to replicate the success in the U.K. and lead to a banking revolution? But to answer this question, one first has to fully understand what the business model is all about.Starting at €8.20
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Laszlo and his Paradoxical Relationships
Sortheix, Florencia; Ribera, AlbertoCase DPO-126-ELeadership and People ManagementThis case is based in on compilation of self-development exercises and reflections from a 35-year old successful manager. It describes his interpersonal skills and attitudes, both for professional and personal relationships. It focuses mainly on his concerns about his close intimate relationships and their influence on work-life balance and personal well-being. It may be useful to discuss some personality traits like attachment, dependence, or em...Starting at €8.20
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Metro Bank: The British Banking Revolution Begins (Portuguese Version, Brazil)
Lago, Alejandro; Moscoso, PhilipCase P-1112-PBFinance, Service and Operations Management, StrategyVernon W. Hill has created quite a unique bank fully focused on delivering great customer service. Previously, in the United States, his approach has been highly successful. The question is: will he be able to replicate the success in the U.K. and lead to a banking revolution? But to answer this question, one first has to fully understand what the business model is all about.Starting at €8.20
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Metro Bank: comienza la revolución de la banca británica
Lago, Alejandro; Moscoso, PhilipCase P-1112Finance, Service and Operations Management, StrategyVernon W. Hill ha creado un banco realmente singular, completamente centrado en proporcionar un excelente servicio al cliente. En el pasado, su enfoque tuvo un enorme éxito en EE.UU. La pregunta es: ¿Será capaz de replicar este éxito en el Reino Unido y provocar una revolución en la banca? Pero para responder a esta pregunta, en primer lugar se debe tener un conocimiento cabal del funcionamiento de este modelo de negocio.Starting at €8.20
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Las dudas de un joven directivo idealista (B)
Rodriguez, Javier; Ribera, AlbertoCase DPO-97Knowledge and Communication, Leadership and People ManagementContinuación del caso "Dudas de un joven directivo idealista (A): DPO-90". Un viaje a Lima despierta la "conciencia social" del personaje principal. Preguntas del tipo "cómo puede unir su trabajo con hacer algo bueno para el mundo". Él, por tanto, intenta encontrar un punto que le permita unir el trabajo que le gusta - las finanzas - con hacer algo bueno para el mundo.Starting at €5.74
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Doubts of an Idealistic Young Manager (B)
Rodriguez, Javier; Ribera, AlbertoCase DPO-97-EKnowledge and Communication, Leadership and People ManagementContinuation of the case The hesitations of an Idealistic Young Manager (A): DPO-90-E. A trip to Lima awakens the "social conscience" of the central character. Questions like ¨how can he join his job with doing something good for the world occur to him". He, therefore, tries to find a point that can join the job he likes - finance - while doing something good for the world.Starting at €5.74