IESE (España)
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Santander-Serfín: Revitalizing the Payment Systems Business (Portuguese Version, Brazil)
Díez J.; Villanueva, Julian; Nueno, José LuisCase M-1190-PBMarketingIn June 2001, Ramón Tellaeche, director of products and marketing at Banco Santander Serfín in Mexico, was considering the commercial strategy which the means of payments division should follow over the following months in order to achieve its ambitious commercial objectives. Marcial Portela, general manager of Grupo Santander's Americas Division, had set the objective of doubling the credit card market share in a year and a half, and capturing 2...Starting at €8.20
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Maria Soldevila (B) (Portuguese Version, Brazil)
Grandes, Mª JesúsCase C-775-PBAccounting and ControlA basic case to introduce financial accounting, it describes the first year in the operations of an industrial company. It reviews the fundamental concepts: assets, liabilities, net equity, income and expenses. It demonstrates the preparation and usefulness of financial statements: balance sheets, profit and loss statements, cash flow statements. The case also presents the following additional subjects: stock valuation (FIFO, averages, etc.), cl...Starting at €5.74
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Metro Bank: The British Banking Revolution Begins (Portuguese Version, Brazil)
Lago, Alejandro; Moscoso, PhilipCase P-1112-PBFinance, Service and Operations Management, StrategyVernon W. Hill has created quite a unique bank fully focused on delivering great customer service. Previously, in the United States, his approach has been highly successful. The question is: will he be able to replicate the success in the U.K. and lead to a banking revolution? But to answer this question, one first has to fully understand what the business model is all about.Starting at €8.20
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Bruxelles Services Linguistiques (BSL) (Portuguese Version, Brazil)
Soler, Edi; Peñalva, FernandoCase C-811-PBAccounting and ControlBSL presents the case of one of the largest global companies in the translation industry, located in Belgium. BSL's drop in sales, accompanied by an even greater decrease in profitability, in the context of sector's turnover growth, together with the apparent increase in the additional services involved in the translation process, leads the company to readdress the cost system and propose an activity-based approach. Although the system sheds mor...Starting at €8.20
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Maria Soldevila (C) (Portuguese Version, Brazil)
Grandes, Mª JesúsCase C-776-PBAccounting and ControlA basic case to introduce students to financial accounting: it presents the creation and the first year of operations of a commercial company. It defines the fundamental concepts: assets, liabilities, net equity, and income and expenses. It demonstrates the preparation and usefulness of financial statements: balance sheets, profit, and loss statements, and cash flow statements. This case is based on the María Armengol C-755 case from the same aut...Starting at €5.74
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Maria Soldevila (A) (Portuguese Version, Brazil)
Grandes, Mª JesúsCase C-774-PBAccounting and ControlA basic case to introduce students to the financial accounting involved in creating a commercial business and its first year of operations. It defines fundamental concepts such as assets, liabilities, net equity, income and expenses and demonstrates the preparation and usefulness of financial statements: balance sheets, profit and loss statements, cash flow statements. The case is based on the María Armengol case C-753 from the same authors.Starting at €8.20