IESE (España)
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The Change Management Team at Dragoons Duncan Simpson and his Globally Distributed Team
Levy, Jan; Miller, PaddyCase FH-715-ELeadership and People ManagementThe case documents the Change Management Team (CMT) at the drinks company Dragoons and focuses on the team's leader, Duncan Simpson. It describes how the team was established in January 1998 to deal with change in the company and attempts to emphasise the "special nature" of the team, and how Newsome's own unique management style shaped that special nature.Starting at €8.20
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Change management team at Dragoons Duncan Simpson and his globally distributed team - Teaching Note, The
Levy, Jan; Miller, PaddyTeaching Note FHT-38-ELeadership and People ManagementThe case documents the Change Management Team (CMT) at the drinks company Diageo and focuses on the team's leader, Duncan Newsome. It describes how the team was established in January 1998 to deal with change in the company and attempts to emphasise the "special nature" of the team, and how Newsome's own unique management style shaped that special nature.Starting at €0.00
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American Express: Membership rewards Europe
Spinther M.; Rose S.; McGilvey P.; Huete, Luis MaríaCase P-886-EService and Operations ManagementThe Membership Rewards Programme is designed for business travellers. The rewards offered appeal mainly to members of Airline Frequent Flyer Programmes who take advantage of collecting miles on Amex and transfer them to their preferred airline to collect free tickets or upgrades. The case poses the managerial challenge of how to reach the 50% target penetration rate of the programme Amex has in mind and questiones how to include customers of the ...Starting at €8.20
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American Express: «Membership rewards» Europa
Spinther M.; Rose S.; McGilvey P.; Huete, Luis MaríaCase P-886Service and Operations ManagementEl Programa "Membership Rewards" está diseñado para viajeros de negocio. Las recompensas ofrecidas van dirigidas principalmente a las personas registradas en los programas de viajero frecuente de las aerolíneas que se benefician acumulando kilómetros con Amex y transfiriéndolos a su aerolínea preferida para obtener billetes gratuitos o mejoras. El caso expone el reto de la dirección de Amex de cómo lograr el índice de penetración del 50% que el p...Starting at €8.20
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El equipo de gestión del cambio de Dragoons Duncan Simpson y su equipo distribuido mundialmente
Levy, Jan; Miller, PaddyCase FH-715Leadership and People ManagementEl caso documenta el equipo de gestión del cambio de la empresa de bebidas Dragoons y se centra en el líder del equipo, Duncan Simpson. Describe cómo se creó el equipo en enero de 1998 para hacer frente al cambio en la compañía, e intenta hacer hincapié en la "especial índole" del equipo y en cómo el singular estilo de gestión de Newsome conformó esa índole especial.Starting at €8.20
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Readers Press - Roger Marshall's First 1000 Days
Levy, Jan; Miller, PaddyCase DPO-18-ELeadership and People ManagementThe case describes the changes that Roger Marshall initiated at Readers Press Services Division between 2000 and 2003. Some of his key initiatives were to recruit a new management team, thin out the organisation substantially, administer a very deep objective-setting process and establish improved lines of communication both within the Services Division (SD) and between SD and the rest of Readers Press. This case reviews his tenure in the job of ...Starting at €8.20