IESE (España)
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We're Changing. Hope On the Change! (Portuguese Version, Brazil)
Rodríguez-Lluesma, Carlos; Pin Arboledas, José Ramón; De Orúe, IgnacioCase DPO-445-PBInnovation and Change, Leadership and People ManagementOrange Spain embarks on organizational change with the arrival of a new CEO, Laurent Poillasot, and after a year launches an "agile" culture.Starting at €8.20
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We're Changing. Hope On the Change!
Rodríguez-Lluesma, Carlos; Pin Arboledas, José Ramón; De Orúe, IgnacioCase DPO-445-EInnovation and Change, Leadership and People ManagementOrange Spain embarks on organizational change with the arrival of a new CEO, Laurent Poillasot, and after a year launches an "agile" culture.Starting at €8.20
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Serviteléfono S.A.
Labayen T. E.; Baucells Alibés, ManelCase AD-276-EDecision Analysis, EconomicsA 24/7 call center operated by a firm providing high-tech services by means of cellular phones has to allocate operators to shifts in such a way as to minimize costs. The firm runs on small profit margins, so saving a few percent through good scheduling can make an enormous difference in terms of profitability. In doing so, the firm has to make sure that the day is covered and the regulations concerning working time are met. The assignment can be...Starting at €8.20
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Serviteléfono S.A.
Labayen T. E.; Baucells Alibés, ManelCase AD-276Decision Analysis, EconomicsUn «call center» de una empresa dedicada a ofrecer servicios de información de alto valor añadido mediante telefonía móvil, 24 horas al día 7 días a la semana, tiene que distribuir a los operadores por turnos para minimizar sus costes. Los beneficios marginales de la empresa son bajos, por tanto, el ahorro de unos porcentajes mediante un buen «planning» puede representar una gran diferencia desde el punto de vista de la rentabilidad. Por ello, la...Starting at €8.20
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Cambiamos, súbete al cambio
Rodríguez-Lluesma, Carlos; Pin Arboledas, José Ramón; De Orúe, IgnacioCase DPO-445Innovation and Change, Leadership and People ManagementOrange españa enfoca un cambio organizativo con la llegada de un nuevo CEO, Laurent Poillasot y al cabo de un año inicia la introducción de una cultura "agile".Starting at €8.20