HBSP (USA)
- Article
Measures That Drive Performance (Spanish version)
Collection: HBSP (USA)Ref.: HBS-R0507QPublished: Jul 1, 2005Reviewed: May 9, 2012Format: PDFPages: 9Language: Spanish - Article
Dark Side of Customer Analytics (Commentary for HBR Case Study)
Collection: HBSP (USA)Ref.: HBS-R0705Z-EPublished: May 1, 2007Reviewed: Jun 6, 2019Format: PDFPages: 5Language: English - Article
Mastering the Management System (Spanish version)
Collection: HBSP (USA)Ref.: HBS-R0801DPublished: Jan 1, 2008Reviewed: Aug 2, 2005Format: PDFPages: 18Language: Spanish