HBSP (USA)
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Taj Hotel Group (Spanish version)
DeLong, Thomas J.; Vijayaraghavan, VineetaCase HBS-415S12Leadership and People ManagementR.K. Krishna Kumar, managing director and head of Taj Hotel Group, has to decide whether to reexamine a promotion decision. In an attempt to deliver a level of service quality that met global standards at the Indian hotel chain, Kumar had introduced new personnel management systems at the company. As a result, a committee was now responsible for deciding which managers should be promoted to senior positions at the company. Taj's COO, one of the m...Starting at €8.20