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Kentucky Fried Chicken (Japan) Ltd. (Spanish version)
Bartlett, Christopher A.; Rangan, U. SrinivasaCase HBS-318S12StrategyDescribes the internationalization of the Kentucky Fried Chicken (KFC) fast food chain, focusing on KFC's entry into Japan. An entrepreneurial country general manager, Lou Weston, battles numerous problems to establish the business and is eventually highly successful. In doing so, Weston ignores or circumvents policies and control from KFC's headquarters and becomes very upset when more sophisticated planning, coordination, and control systems be...Starting at €8.20
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Why "I'm Sorry" Doesn't Always Translate
Maddux, William W.; Kim, Peter H.; Okumura, Tetsushi; Brett, JeanneArticle HBS-F1206B-ELeadership and People ManagementResearch focused on Japan and America shows that a seemingly simple concept, the apology, is interpreted very differently by different cultures. Only by understanding such differences can executives use it as a tool for facilitating negotiations, resolving conflicts, and repairing trust--of increasing importance in today's global world.Starting at €8.20
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Komatsu Ltd. (Spanish version)
Bartlett, Christopher A.; Rangan, U. SrinivasaCase HBS-302S35StrategyReviews and updates the structure and characteristics of the earth-moving equipment industry presented in the companion case, Caterpillar Tractor Co. After revealing that CAT has suffered major financial losses during the period from 1981 through 1984, the case describes how Komatsu grew from a $170 million local manufacturer in 1963 to become CAT's major challenge in the emerging global competitive battle. The case traces the strategy followed b...Starting at €8.20