HBSP (USA)
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RFID at the METRO Group (Spanish version)
Ton, Zeynep; Dessain, Vincent; Stachowiak-Joulain, MonikaCase HBS-610S05Service and Operations ManagementIntroduces radio frequency identification (RFID) as the next generation of automatic identification technologies that is expected to improve the performance of retail supply chains through reduced shrink, increased product availability, and improved labor productivity. Showcases the implementation of the technology by the METRO Group, the world's third-largest retailer. Places students in the position of Dr. Gerd Wolfram, managing director of MET...Starting at €8.20
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Por qué los "Buenos empleos" son buenos para los minoristas
Ton, ZeynepArticle HBS-R1201LLeadership and People ManagementDemasiados gerentes minoristas creen que deben ofrecer los malos trabajos a mantener los precios bajos. Como resultado, casi una quinta parte de los trabajadores estadounidenses sufren bajos salarios, beneficios pobres, los horarios que cambian constantemente, y pocas oportunidades de ascenso. la investigación del autor revela, sin embargo, que la compensación se presume entre la inversión en los empleados y los precios bajos es falsa. Para cumpl...Starting at €8.20
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Verizon Communications, Inc.: Implementación de un Balanced Scorecard de Recursos Humanos
Datar, Srikant M.; Epstein, Marc J.; Cott, JeremyCase HBS-103S02Accounting and ControlA principios de 2000, Verizon Communications implementó un cuadro de mando de Recursos Humanos equilibrado para evaluar la eficacia de los pagos y de gestión de recursos humanos. Este caso describe los beneficios de la tarjeta de puntuación y los desafíos de la medición y aplicación. La enseñanza de Propósito: los estudiantes para ayudar a entender: 1) cómo implementar un cuadro de mando, 2) cómo medir y mejorar la efectividad de las funciones de...Starting at €8.20
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Bonuses in Bad Times (HBR Case Study and Commentary)
Beyersdorfer, Daniela; Dessain, Vincent; Ton, ZeynepArticle HBS-R1207R-ELeadership and People ManagementIt's 2008 and Spanish food retailer Superado is on course to miss its financial targets. According to company policy, this means that Superado should withhold all bonuses for the year. But the company has an unbroken tradition of paying out bonuses and treating its workforce well--and it enjoys low staff turnover and high productivity as a result. In this fictionalized case study, based on a Harvard Business School case by Zeynep Ton and Simon Ha...Starting at €8.20
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The Hidden Risk in Cutting Retail Payroll
Ton, ZeynepArticle HBS-F0803E-EService and Operations ManagementWhen retailers' sales slip, the biggest opportunity to boost profits comes from improving execution. To do that, research shows, managers may actually need to increase staff.Starting at €8.20
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AARP Foundation (B)
Datar, Srikant M.; Epstein, Marc J.; Leonard, Herman B.; Goodwin, Thomas F.Case HBS-107052-EStrategySupplements the (A) case.Starting at €5.74
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Pratham - Every Child in School and Learning Well
Datar, Srikant M.; Childress, Stacey; Tahilyani, Rachna; Raina, AnjaliCase HBS-110001-EThe case focuses on how Pratham, a non-governmental organization, provided quality education to underprivileged children in India by collaborating with the government. It focuses on the problem Madhav Chavan, the founder, is trying to solve, the contributStarting at €8.20
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Contempo Technologies, Inc. and Betty Sievers: A Clash of Interests in an Uncertain Time
Datar, Srikant M.; Jaff, Michael R.; Bowler, Caitlin N.Case HBS-114009-EAccounting and ControlIn an era of rapidly evolving systems of health care delivery, the impact on patients, physicians, hospitals, medical device manufacturers and small business owners are often conflicting. This case highlights these conflicts and stressors from all perspectives, providing unique insights and offering potential options.Starting at €8.20
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Zara: Managing Stores for Fast Fashion
Ton, Zeynep; Corsi, Elena; Dessain, VincentCase HBS-610042-EService and Operations ManagementPablo Isla, the CEO of Zara, wanted to improve operational efficiencies in managing its store network. In particular, he wanted to improve labor productivity at the stores. He considered outsourcing certain store operations to third parties, changing the way store managers were compensated, and creating formal operating procedures for store operations. But he knew he had to be careful. Could an emphasis on improving labor productivity hurt other ...Starting at €8.20
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IBM Retail Business Assessment at Dillard's, Inc.: Managing Staffing Levels to Improve Conversion
Ton, ZeynepCase HBS-610051-EService and Operations ManagementThis case illustrates the challenges associated with matching staffing levels with variable workload in retail stores and highlights how decisions related to staffing and scheduling affect operational performance and the quality of labor at the stores. The case describes the tasks (both in-store logistics and customer service tasks) that are carried out by store employees at one Dillard's department store and presents nine weeks of traffic data a...Starting at €8.20