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Roaring Dragon Hotel: A Second Attempt at Modernization
Stephen GraingerCase IVEY-9B12C055-EEntrepreneurship, Leadership and People Management, StrategyThe Roaring Dragon Hotel (RDH), a Chinese state-owned enterprise (SOE), was under pressure to become a profit generating 5-star hotel due to the continued development of the Chinese market economy. As for many SOEs, the RDH was overstaffed, filled with archaic work practices, internal cliques, unsystematic production systems and a dysfunctional motivation system unrelated to performance. During modernization, a number of human resource management...Starting at €8.20
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Roaring Dragon Hotel: Problems Adapting to the Chinese Market Economy
Stephen GraingerCase IVEY-9B17C049-EEntrepreneurship, Leadership and People Management, StrategyBetween 1999 and 2017, the Roaring Dragon Hotel (RDH) evolved from a state-owned enterprise (SOE) into a modern, market-driven 5-star accommodation provider, experiencing a combination of market economy and privatization forces. Its initial operations under the new status progressed from the poor performance and management practices of China’s planned economy to a portfolio of operational and strategic reforms that saw it become semi-privatized i...Starting at €8.20
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Opening the Valve: From Software to Hardware (A)
Bernstein, Ethan S.; Gino, Francesca; Staats, Bradley R.Case HBS-415015-ELeadership and People ManagementValve, one of the world's top video game software companies, has also become an iconic example of an organization with virtually no hierarchy. A 400-person organization, Valve's unique organizational form (described in detail in the case and accompanying employee handbook) includes 100% self-allocated time, no managers (and therefore no managerial oversight), a structure so fluid that all desks have wheels to allow free movement between "cabals" ...Starting at €8.20
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Scaling Well by Doing Good: Motivating Talent at b.good
Gino, Francesca; Green, Paul; Staats, Bradley R.Case HBS-916031-ELeadership and People ManagementBoston-based fast-casual chain, b.good, was founded on the idea of healthy food, sourced locally, and prepared in-store. They'd worked to build a value-based business, and worked hard to cultivate a sense of family--among employees, customers and suppliers. In 2015, they had entered a period of substantial growth, with the company doubling in size over the past 12 months, and plans to double again over the coming twelve months. The management fel...Starting at €8.20
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From Software to Hardware (A) (Spanish version)
Bernstein, Ethan S.; Gino, Francesca; Staats, Bradley R.Case HBS-418S02Leadership and People ManagementValve, one of the world's top video game software companies, has also become an iconic example of an organization with virtually no hierarchy. A 400-person organization, Valve's unique organizational form (described in detail in the case and accompanying employee handbook) includes 100% self-allocated time, no managers (and therefore no managerial oversight), a structure so fluid that all desks have wheels to allow free movement between "cabals" ...Starting at €8.20
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Swine Flu Tour
Stephen GraingerCase IVEY-9B09C021-EEntrepreneurship, Leadership and People Management, StrategyAn Australian business professor has just arrived in China with a group of students, when one of the group members comes down with the H1N1 virus. The entire group is hospitalized or quarantined. The professor, who is also the tour director, must determine how to deal with the crisis, and quickly. This case is designed for use in a crisis management course, or in an early class in an international management course to illustrate the sorts of diff...Starting at €8.20
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Why Organizations Don't Learn
Gino, Francesca; Staats, Bradley R.Article HBS-R1511G-ELeadership and People ManagementFor any enterprise to be competitive, continuous learning and improvement are key--but not always easy to achieve. After a decade of research, the authors have concluded that four biases stand in the way: We focus too heavily on success, are too quick to act, try too hard to fit in, and rely too much on experts. Each of these biases raises challenges, but each can be curbed with particular strategies. A preoccupation with success, for example, le...Starting at €8.20
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The Microwork Solution
Gino, Francesca; Staats, Bradley R.Article HBS-R1212G-ELeadership and People ManagementWhat's the best way to lift people out of poverty? The social entrepreneurs in the new "impact sourcing" industry believe the answer is providing work, not aid. Their organizations hire people at the bottom of the pyramid to perform digital tasks such as transcribing audio files and editing product databases. Essentially, they do business process outsourcing that also boosts economic development. Samasource, a San Francisco-based nonprofit, is on...Starting at €8.20
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The Hidden Benefits of Keeping Teams Intact
Huckman, Robert S.; Staats, Bradley R.Article HBS-F1312A-ELeadership and People ManagementSeven years of research into how teams work shows just how great the benefits are when team members have lots of experience working with one another. Five steps can help managers take advantage of team familiarity, a surprisingly underutilized tool.Starting at €8.20
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Opening the Valve: From Software to Hardware (B)
Bernstein, Ethan S.; Gino, Francesca; Staats, Bradley R.Case HBS-415016-ELeadership and People ManagementValve, one of the world's top video game software companies, has also become an iconic example of an organization with virtually no hierarchy. A 400-person organization, Valve's unique organizational form (described in detail in the case and accompanying employee handbook) includes 100% self-allocated time, no managers (and therefore no managerial oversight), a structure so fluid that all desks have wheels to allow free movement between ""cabals"...Starting at €5.74