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Can Multiunit Organizations Remain Agile as They Grow
Sandino, TatianaCase HBS-119067-EAccounting and ControlStarting at €8.20
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Go Mobile: Aligning District Managers and Store Teams
Sandino, TatianaCase HBS-114034-EAccounting and ControlThis case study explores organizational design and incentive choices related to building a middle management layer as a company scales up its operations. Go Mobile, an Indian mobile phone retailer, uses high-powered incentives to encourage an entrepreneurial spirit among store employees. The company is faced with the challenge of motivating its district managers to support the highly incentivized store teams. On one hand, the district managers ar...Starting at €8.20
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Go Mobile: Aligning District Managers and Store Teams, Teaching Note
Sandino, TatianaTeaching Note HBS-115037-EAccounting and ControlTeaching Note for case 114034Starting at €0.00
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Whole Foods under Amazon
Campbell, Dennis; Sandino, Tatiana; Barnett, James; Snively, ChristineCase HBS-118074-EAccounting and ControlIn August 2018, Amazon acquired Whole Foods Market for $13.7 billion. Whole Foods was struggling with high costs and faced growing competition from traditional supermarkets offering more organic products. Prior to the acquisition, Whole Foods began rolling out a new order-to-shelf (OTS) inventory management system that many observers believed had led to shortages. For years, store team leaders at Whole Foods were empowered to make inventory decis...Starting at €8.20
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Dutch Bros Coffee: Leadership Selection, Teaching Note
Sandino, Tatiana; Bol, Jasmijn; Loftus, Serena; Grasser, RobertTeaching Note HBS-119079-EAccounting and ControlTeaching note for case 119038.Starting at €0.00
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Control or Flexibility? Structured Empowerment Offers Both - Lessons from Retail & Service Chains (Abridged)
Sandino, TatianaCase HBS-119088-EAccounting and ControlThis note explains how several retail and service organizations use a practice described here as "structured empowerment" to balance control and flexibility as they grow. I define structured empowerment as a practice that grants employees both (a) the poStarting at €8.20
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Shad Valley International: Sustaining the Program While Maintaining Accessibility
Elizabeth M.A. Grasby; Ryan RegoCase IVEY-9B17B005-EAccounting and ControlIn 2016, the director of finance and operations for a non-profit organization faced an important decision. Her organization offered an in-residence opportunity for high school students who excelled academically, but the organization’s cash flow for the upcoming year was in jeopardy. The director was considering increasing registration fees and planned to prepare cash budgets for the upcoming fiscal year for the program and for the organization. S...Starting at €8.20
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AquaSafi Purification Systems: Changing the Operating Model
Elizabeth M.A. Grasby; Ryan RegoCase IVEY-9B17B013-EAccounting and Control, StrategyAquaSafi Purification Systems Pvt. Ltd. (AquaSafi) was a social enterprise that aimed to provide clean water to people in the developing world. The organization assembled and sold its water purification technology, at cost, to villages and non-governmental organizations in rural India. Before deciding to change AquaSafi’s current operating model, the executive director thought it would be useful to perform a cost/benefit analysis to see how the c...Starting at €8.20
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China Lodging Group (A)
Sandino, Tatiana; Li, Shelley Xin; Hua Dai, NancyCase HBS-116004-EAccounting and ControlThis case study explores the challenges of aligning middle management interests with company goals as a company navigates rapid growth in a dynamic industry. China Lodging Group, a Chinese hotel chain that opened about 2,000 hotels during its first decadeStarting at €8.20
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China Lodging Group (B)
Sandino, Tatiana; Li, Shelley Xin; Hua Dai, NancyCase HBS-116005-EAccounting and ControlSupplement to case 116004. This case study explores the challenges of aligning middle management interests with company goals as a company navigates rapid growth in a dynamic industry. China Lodging Group, a Chinese hotel chain that opened about 2,000 hotStarting at €5.74