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Business Process Outsourcing: Banco Urquijo Outsources its Back-Office to IBM Business Consulting Services
López, C.; Andreu i Civit, Rafael; Valor Sabatier, Josep; Sieber, SandraCase SI-143-EKnowledge and CommunicationThis case discusses Banco Urquijo's decision to carry out an externalization of its administrative processes, signing a Business Process Outsourcing (BPO) agreement for five years with IBM Global Services. The risks of the decision are analyzed, and are compared with the potential benefits resulting not just from cost savings but also from savings derived from improvements in its competitive positioning.Starting at €8.20
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What Will It Take to Repair Finance?
Campa Fernández, José Manuel; Almandoz Rios, John; Giné, Mireia; Ferraro, Fabrizio; Sagnier, Pablo; Baón, LuisDossier DOS-16-ECorporate Governance, Finance, Leadership and People Management, StrategyFinance went too fast and now we have a wreck on our hands. It’s time to fix the brakes and drive responsibly again.Starting at €15.00
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Business Process Outsourcing: El Banco Urquijo externaliza su back-office a IBM Business Consulting Services
López, C.; Andreu i Civit, Rafael; Valor Sabatier, Josep; Sieber, SandraCase SI-143Knowledge and CommunicationEste caso plantea la situación en que Banco Urquijo decide llevar a cabo una externalización de sus procesos administrativos firmando con IBM Global Services un acuerdo de «Business Process Outsourcing» (BPO) por cinco años. Se analizan los riesgos de esta decisión y se contrastan con los potenciales beneficios resultantes no sólo en términos de ahorro de costes, sino también los derivados de mejoras en su posicionamiento competitivo.Starting at €8.20
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Finanzas: vuelve la responsabilidad
Campa Fernández, José Manuel; Almandoz Rios, John; Giné, Mireia; Ferraro, Fabrizio; Sagnier, Pablo; Baón, LuisDossier DOS-16Corporate Governance, Finance, Leadership and People Management, StrategyLas finanzas han corrido demasiado en los últimos años. Es hora de pisar el freno y volver a la conducción responsable.Starting at €15.00