IESE (España)
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Estrategias para sortear las diferencias horarias
Carmel, ErranArticle ART-2317Information Technologies, Knowledge and Communication, StrategyLas plantillas de las empresas son cada vez más globales, lo que hace necesario mitigar los efectos de las diferencias horarias. Algo nada fácil. La coordinación de equipos dispersos geográficamente y con horarios de trabajo no coincidentes exige mucho más que una planificación eficiente del calendario o un conocimiento básico de los husos horarios, por muy importantes que sean. En este artículo, basado en investigaciones sobre la organización gl...Starting at €8.20
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Building a Unified Collaboration Strategy at Genpact: SolutionXchange and Beyond
Káganer, Evgeny; Carmel, Erran; Tatarinov, KatherineCase SI-190-EInformation Technologies, Innovation and Change, Knowledge and CommunicationGenpact launched SolutionXchange with the goal of bringing together clients and industry experts to collaborate in solving business process management (BPM) challenges. To date, the initiative has been a success - helping solve more than 200 BPM-related challenges. Genpact is committed to taking SolutionXchange (SCx) to the next level and expanding its scale significantly to become a global BPM community of choice for experts and clients to share...Starting at €8.20
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Business Process Outsourcing: Banco Urquijo Outsources its Back-Office to IBM Business Consulting Services
López, C.; Andreu i Civit, Rafael; Valor Sabatier, Josep; Sieber, SandraCase SI-143-EKnowledge and CommunicationThis case discusses Banco Urquijo's decision to carry out an externalization of its administrative processes, signing a Business Process Outsourcing (BPO) agreement for five years with IBM Global Services. The risks of the decision are analyzed, and are compared with the potential benefits resulting not just from cost savings but also from savings derived from improvements in its competitive positioning.Starting at €8.20
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Business Process Outsourcing: El Banco Urquijo externaliza su back-office a IBM Business Consulting Services
López, C.; Andreu i Civit, Rafael; Valor Sabatier, Josep; Sieber, SandraCase SI-143Knowledge and CommunicationEste caso plantea la situación en que Banco Urquijo decide llevar a cabo una externalización de sus procesos administrativos firmando con IBM Global Services un acuerdo de «Business Process Outsourcing» (BPO) por cinco años. Se analizan los riesgos de esta decisión y se contrastan con los potenciales beneficios resultantes no sólo en términos de ahorro de costes, sino también los derivados de mejoras en su posicionamiento competitivo.Starting at €8.20
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Overcoming Your Time Zone Challenges
Carmel, ErranArticle ART-2317-EInformation Technologies, Knowledge and Communication, StrategyAs organizations grow increasingly reliant on a global workforce, they need to know how to mitigate time zone challenges. This is easier said than done: Coordinating your geographically and chronologically dispersed teams involves a lot more than better calendar planning or basic literacy about time differences, as important as these are. This article, based on 20 years of research on global working arrangements, explains how companies can not on...Starting at €8.20