Stanford Graduate School of Business (USA)
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Toks Group: Are Responsible companies good business?
Llano Irusta, M. ACase IIST-PI-199-E-EService and Operations ManagementIn 2019, Toks Restaurants, founded in 1971, turned 47 years old in Mexico. They had 207 units allocated all over the country, competing as family style restaurants, serving 32.4 million customers a year, with 10,700 collaborators. Toks was part of Grupo Gigante, where restaurants represented one of the strategic business units. The value proposition to the client comprised giving the best product, service and atmosphere in exchange for a fair pri...Starting at €8.20
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Gate Gourmet
Vidal Romero, A.; Garrido Martinez, ECase IIST-PI-154-E-EService and Operations ManagementIn 2014, Gate Gourmet España (GGE) was the Spanish subsidiary of Gate Group, one of the biggest providers of independent, on-board passenger services in the world. The case describes the crisis situation in the passenger air transportation sector in 2010. In 2010, the General Manager of GGE, David de la Torre, decided that operations needed a deep transformation to render them more efficient and that they needed to change the “civil service” ment...Starting at €8.20
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Incotex: La digitalización de una Pyme
Garrido Martinez, ECase IIST-PI-192Service and Operations ManagementEste caso muestra la situación de INCOTEX, una pyme de servicios que necesita digitalizarse para seguir siendo competitiva y capturar todo el potencial de crecimiento que se le presenta. La dirección se debate en asuntos como la tecnología que necesita, el perfil y cambio cultural requerido en las personas y el cambio generacional en el liderazgo de la empresa.Starting at €8.20