Stanford Graduate School of Business (USA)
- Article
Putting the Service-Profit Chain to Work (HBR Classic) (Spanish version)
Collection: HBSP (USA)Ref.: HBS-R0807LPublished: Jul 1, 2008Reviewed: Jan 17, 2007Format: PDFPages: 11Language: Spanish - Case
Florida Power & Light's Quality Improvement Program (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-604S06Published: Dec 1, 1987Reviewed: Aug 15, 1990Format: PDFPages: 16Language: Spanish - Case
Federal Express: The Money Back Guarantee (B) (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-608S13Published: Oct 27, 1989Format: PDFPages: 3Language: Spanish - Case
Federal Express: The Money Back Guarantee (D) (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-608S15Published: Oct 27, 1989Format: PDFPages: 3Language: Spanish - Case
Fairfield Inn (A) (Spanish version)
Collection: HBSP (USA)Ref.: HBS-616S02Published: Jun 30, 1989Reviewed: May 21, 1993Format: PDFPages: 24Language: Spanish - Case
Cinemex (Spanish version)
Collection: HBSP (USA)Ref.: HBS-803S04Published: Nov 24, 1997Reviewed: Dec 7, 1999Format: PDFPages: 29Language: Spanish - Case
Benetton (A) (Spanish version)
Collection: HBSP (USA)Ref.: HBS-602S19Published: Aug 9, 2002Format: PDFPages: 25Language: Spanish - Case
Singapore Airlines (A) (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-604S05Published: Oct 7, 1986Reviewed: Mar 1, 1989Format: PDFPages: 20Language: Spanish - Book Chapter
Engineer Ownership Through Anticipatory Management: Address Employee and Customer Needs Before They Arise
Collection: HBSP (USA)Ref.: HBS-3830BC-EPublished: Dec 9, 2008Format: PDFPages: 36Language: English - Book Chapter
Sustain Your Success: Foster Employee and Customer Ownership to Lock in Success
Collection: HBSP (USA)Ref.: HBS-3832BC-EPublished: Dec 9, 2008Format: PDFPages: 39Language: English