Stanford Graduate School of Business (USA)
- Article
Reinventing Customer Service
Collection: HBSP (USA)Ref.: HBS-R1806F-EPublished: Nov 1, 2018Format: PDFPages: 10Language: English - Article
El caso HBR: Código abierto: salvación o suicidio
Collection: HBSP (USA)Ref.: HBS-R0804APublished: Apr 1, 2008Format: PDFPages: 9Language: Spanish - Article
Stop Trying to Delight Your Customers
Collection: HBSP (USA)Ref.: HBS-R1007L-EPublished: Jul 1, 2010Format: PDFPages: 8Language: English - Article
Cuando llega el momento de reducir costos
Collection: HBSP (USA)Ref.: HBS-R1005EPublished: May 1, 2010Format: PDFPages: 10Language: Spanish - Article
Kick-Ass Customer Service
Collection: HBSP (USA)Ref.: HBS-R1701H-EPublished: Jan 1, 2017Format: PDFPages: 8Language: English - Article
Open Source: Salvation or Suicide? (HBR Case Study and Commentary)
Collection: HBSP (USA)Ref.: HBS-R0804A-EPublished: Apr 1, 2008Format: PDFPages: 10Language: English - Article
Open Source: Salvation or Suicide (HBR Case Study)
Collection: HBSP (USA)Ref.: HBS-R0804X-EPublished: Apr 1, 2008Format: PDFPages: 6Language: English - Article
Open Source: Salvation or Suicide (Commentary for HBR Case Study)
Collection: HBSP (USA)Ref.: HBS-R0804Z-EPublished: Apr 1, 2008Format: PDFPages: 5Language: English - Article
When You've Got to Cut Costs--Now
Collection: HBSP (USA)Ref.: HBS-R1005E-EPublished: May 1, 2010Format: PDFPages: 9Language: English