HBSP (USA)
- Case
Governance and Sustainability at Nike (B) (Spanish version)
Collection: HBSP (USA)Ref.: HBS-316S01Published: Jun 17, 2013Format: PDFPages: 6Language: Spanish - Book Chapter
Why Satisfaction Surveys Fail
Collection: HBSP (USA)Ref.: HBS-8177BC-EPublished: Feb 19, 2008Format: PDFPages: 26Language: English - Book Chapter
Bad Profits, Good Profits, and the Ultimate Question
Collection: HBSP (USA)Ref.: HBS-8185BC-EPublished: Feb 19, 2008Format: PDFPages: 29Language: English - Book Chapter
Deliver--Building an Organization That Creates Promoters: Winning Over Customers Day After Day
Collection: HBSP (USA)Ref.: HBS-8171BC-EPublished: Feb 19, 2008Format: PDFPages: 26Language: English - Book Chapter
Design Winning Customer Strategies
Collection: HBSP (USA)Ref.: HBS-8173BC-EPublished: Feb 19, 2008Format: PDFPages: 28Language: English - Case
JPMorgan Chase's Path Forward
Collection: HBSP (USA)Ref.: HBS-921301-EPublished: Apr 26, 2021Format: PDFPages: 33Language: English - Book Chapter
One Goal, One Number: Accountability for Customer Relationships
Collection: HBSP (USA)Ref.: HBS-8167BC-EPublished: Feb 19, 2008Format: PDFPages: 24Language: English - Book Chapter
Develop a Community of Promoters--By Listening: Let Customers Show You How to Delight Them
Collection: HBSP (USA)Ref.: HBS-8169BC-EPublished: Feb 19, 2008Format: PDFPages: 27Language: English - Book Chapter
The Rules of Measurement: Principles for Building an Effective Customer Feedback System
Collection: HBSP (USA)Ref.: HBS-8175BC-EPublished: Feb 19, 2008Format: PDFPages: 29Language: English - Book Chapter
The Enterprise Story--Measuring What Matters
Collection: HBSP (USA)Ref.: HBS-8179BC-EPublished: Feb 19, 2008Format: PDFPages: 26Language: English