HBSP (USA)
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Building the AI-Powered Organization
Foutaine, Tim; McCarthy, Brian; Saleh, TamimArticle HBS-R1904C-EInformation TechnologiesArtificial intelligence seems to be on the brink of a boom. It's now guiding decisions on everything from crop harvests to bank loans, and uses like totally automated customer service are on the horizon. Indeed, McKinsey estimates that AI will add $13 trillion to the global economy in the next decade. Yet companies are struggling to scale up their AI efforts. Most have run only ad hoc projects or applied AI in just a single business process. In...Starting at €8.20
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None of Our Business? (HBR Case Study and Commentary)
Fusaro, Roberta A.; Allmendinger, Glen; Tien, Lee; Dew, Nick; Bhaskar, RArticle HBS-R0412A-EInformation TechnologiesTracking technologies--in products and services like TiVo and electronic toll collection--make people's lives a lot more convenient. But the public is understandably concerned about the privacy issues such technologies raise. No one is more aware of those issues than Dante Sorella, CEO of Raydar Electronics, which develops and sells radio frequency identification (RFID) tags and readers. So Dante is troubled when executives from one of his client...Starting at €8.20
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A Better Way to Onboard AI
Babic, Boris; Chen, Daniel L.; Evgeniou, Theodoros; Fayard, Anne-LaureArticle HBS-R2004C-EInformation TechnologiesIn a 2018 Workforce Institute survey of 3,000 managers across eight industrialized nations, the majority of respondents described artificial intelligence as a valuable productivity tool. But respondents to that survey also expressed fears that AI would taStarting at €8.20