HBSP (USA)
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Building the AI-Powered Organization
Foutaine, Tim; McCarthy, Brian; Saleh, TamimArticle HBS-R1904C-EInformation TechnologiesArtificial intelligence seems to be on the brink of a boom. It's now guiding decisions on everything from crop harvests to bank loans, and uses like totally automated customer service are on the horizon. Indeed, McKinsey estimates that AI will add $13 trillion to the global economy in the next decade. Yet companies are struggling to scale up their AI efforts. Most have run only ad hoc projects or applied AI in just a single business process. In...Starting at €8.20
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When Your Boss Wears Metal Pants
Frick, WalterArticle HBS-R1506F-EInformation TechnologiesAs machines evolve from tools to teammates, the author writes, accepting them will be more than a matter of simply adopting some new technology. The first challenge will be recognizing when computers know more than we do. "Algorithm avoidance," for instance, makes people prefer human judgment over that of machines and can lead to worse decisions, from diagnosing patients to predicting political outcomes. The message for managers is that helping h...Starting at €8.20
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Improving Access at VA
Buell, Ryan W.; Huckman, Robert S.; Travers, SamCase HBS-617012-EInformation TechnologiesIn 2015, the Department of Veterans Affairs (VA) ran the largest healthcare system in the United States, with over 1,700 sites of care that served nearly 9 million veterans. One year earlier, a scandal had erupted over a cover-up of the excessive wait times veterans faced to get medical appointments in some VA facilities. The fallout led to the resignation of the Secretary of Veterans Affairs, a criminal investigation by the Federal Bureau of Inv...Starting at €8.20
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Why AI Can't Write This Article (Yet)
Frick, WalterArticle HBS-H03QYE-EInformation TechnologiesStarting at €8.20