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Hewlett Packard: Designjet Online 2003
Parés Canalias, Francisco; Cabré, Carles; Renart, Lluís G.Case M-1175Information Technologies, MarketingEn enero de 1998, tras diversos dilemas y dudas, la Inkjet Commercial Division (ICD) puso en marcha Designjet Online, que era un programa de marketing relacional que tenía como eje principal una página web de información y soporte a los ya propietarios de impresoras de gran formato del parque mundial existente de HP. Tras más de cinco años de esfuerzos, los resultados alcanzados habían sido calificados de brillantes. Sin embargo, existían diverso...Starting at €8.20
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Carefirst: the INTEGRATE Care Model
Linying Dong; Alice MuiCase IVEY-9B20E005-EInformation TechnologiesIn 2019, the chief executive officer of Carefirst Seniors & Community Services Association (Carefirst) was sitting in her modest office near Toronto, Ontario, Canada, looking back on 22 years of providing health care services to seniors and other clients in the Toronto area. Demand for its services had been growing steadily, as Canada’s aging population continued to increase in numbers. The 2016 census reported that seniors outnumbered children f...Starting at €8.20
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Hewlett Packard: Designjet Online 2003
Parés Canalias, Francisco; Cabré, Carles; Renart, Lluís G.Case M-1175-EInformation Technologies, MarketingIn January 1998, after a series of dilemmas and doubts, the Inkjet Commercial Division (ICD) set up Designjet Online, a relational marketing program, whose main axis was an information and support website for the existing owners of HP large-format printers worldwide. After more than five years of effort, the results achieved have been qualified as brilliant. Nevertheless, there have been a range of problems which have worried those in charge of t...Starting at €8.20
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SmoothPay: Growing a Mobile Payment User Base
Jacob Halliday; Linying DongCase IVEY-9B16E032-EEntrepreneurship, Information TechnologiesSmoothPay, a 14-people start-up in Canada that offered mobile payment and loyalty solutions, enjoyed initial achievements after its launch in 2014. In less than two years, through industry partnerships and community engagement, SmoothPay grew to have over 100 merchants in its system, with over 5,000 users. However, the future was full of risks and uncertainty: businesses and consumers in Canada were both slow in adopting mobile payments, and, as ...Starting at €8.20