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Ivey Business School (Canada)
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Value Chain and IT Transformation at Desko (A)
Jean Ethier; Pierre HadayaCase IVEY-9B11E007-EInformation Technologies, StrategyThis case describes the history of Desko, a Canadian manufacturer of wood office furniture, as it faced a crisis that threatened its own existence. The president and CEO needed to decide which actions to take to improve the effectiveness of the value chain activities of the firm and the information technology (IT) supporting it. He was considering outsourcing parts of certain value chain activities, including manufacturing, to specialized partner...Starting at €8.20