Darden University of Virginia (USA)
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Best Buy: Investing in Language Learning
Eades, Kenneth M.; Dickey, Keith; Ledesma, Jordhy; Frazier, Jennifer; Sider, Duane; Johnson, MelissaCase DARDEN-F-1669-EFinanceAfter observing customer interactions in a Best Buy in Dallas, the regional HR manager considers training sales representatives in a second language. Considering that the store's regional customer base ranges between 13% and 30% Latino, she believes it may be a prudent option and immediately thinks of Rosetta Stone software as a cost-effective approach. Yet she still must translate her instincts into a quantifiable, tangible return on investment...Starting at €8.20
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Colonial National Bank
Meiburg, Charles O.; Colley, John L.; Doucette, Edmund A.Case DARDEN-F-0285-EFinanceThe new president of a small bank is faced with increasing loan losses. The case provides an opportunity to review the bank's policies and procedures (or lack thereof) for making and monitoring consumer loans.Starting at €8.20