IESE (España)
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Eurostar and the Channel Tunnel Incident (A)
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1251-EMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers who were trapped under in English channel on December 2009 and poses questions related to how managers should react to the situation. The main issues that come out in the case relate to how the firm should react to this service failure.Starting at €8.20
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Eurostar and the Channel Tunnel Incident (A) (Portuguese Version, Brazil)
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1251-PBMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers who were trapped under in English channel on December 2009 and poses questions related to how managers should react to the situation. The main issues that come out in the case relate to how the firm should react to this service failure.Starting at €8.20
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Implantación de SAP en Celsa (B)
Jiménez F.; Andreu i Civit, Rafael; Sieber, Sandra; Subirana Vilanova, Brian; Valor Sabatier, JosepCase SI-140Information Technologies, Knowledge and CommunicationEl caso (B) describe la solución adoptada que llevó a una mejora de la situación competitiva de la empresa.Starting at €5.74
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Eurostar and the Channel Tunnel Incident (B): Eurostar's Immediate Reaction
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1256-EMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers trapped under the English Channel in December 2009 due to a train failure and poses questions related to how managers should have reacted to the situation. The main issues discussed in the case relate to how the firm should have reacted to this service failure. The (B) case describes the actions taken by Eurostar management immediately following the incident.Starting at €5.74
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Macsa: Making the Transition from Products to Projects
García Pont, Carlos; Rocha e Oliveira, Paulo; Valadas, JorgeCase M-1255-EMarketing, Service and Operations ManagementMACSA competed in the coding and product identification industry, as it proportioned firms with the ability to trace all of its products form raw material to the end consumer. Their traditional strategy had been to sell "products" such as ink-jet printers, lasers, and labeling machines. In recent years, the company started to sell "projects" which included machines, software, and consulting. The case describes the challenges faced by the CEO and ...Starting at €8.20
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Eurostar and the Channel Tunnel Incident (C): The Aftermath
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1257-EMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers trapped under the English Channel in December 2009 due to a train failure and poses questions related to how managers should have reacted to the situation. The main issues discussed in the case relate to how the firm should have reacted to this service failure. The (C) case describes the aftermath of the incident, including the conclusions of the external investigations that were conducted.Starting at €5.74
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Netscape Corporation IPO: Managing Risk and Uncertainty
Oguledo O.; Santomá, Javier; Subirana Vilanova, BrianCase SI-95-EKnowledge and CommunicationThis case analyses the various risks that Netscape Co faced during its growth, focussing on the events that occurred during their Initial Public Offering. The case is centred around the decision to purchase stock by an investment firm. Various revenue scenarios are confounded by the risk factors that revolve around the company and the Internet industry as a whole.Starting at €8.20
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OPI de Netscape Corporation: Gestión de riesgo e incertidumbre
Oguledo O.; Santomá, Javier; Subirana Vilanova, BrianCase SI-95Knowledge and CommunicationEste caso analiza los distintos riesgos que corrió Netscape Corporation durante su crecimiento, centrándose en los hechos que tuvieron lugar durante su oferta pública inicial. El caso gira en torno a la decisión de una sociedad de inversiones de comprar acciones. Varios escenarios de ingresos son frustrados por los factores de riesgo que acompañan a la compañía y al sector de Internet en su conjunto.Starting at €8.20
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Implantación de SAP en Celsa (A)
Jiménez F.; Andreu i Civit, Rafael; Sieber, Sandra; Subirana Vilanova, Brian; Valor Sabatier, JosepCase SI-139Information Technologies, Knowledge and CommunicationEl caso plantea la situación de una empresa con múltiples centros de trabajo, fruto de adquisiciones y absorciones, que decide implantar SAP. Presenta la problemática de puesta en marcha de un sistema complejo en un entorno distribuido. El caso (A) debe ir acompañado del caso (B), a entregar en clase, donde se describe la solución adoptada que llevó a una mejora de la situación competitiva de la empresa.Starting at €8.20
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Implementation of SAP at Celsa (A)
Jiménez F.; Andreu i Civit, Rafael; Sieber, Sandra; Subirana Vilanova, Brian; Valor Sabatier, JosepCase SI-139-EInformation Technologies, Knowledge and CommunicationThe case describes the situation of a company with a large number of centres of operations, as a result of acquisitions and takeovers, that decides to implement SAP. It presents the problems associated with the implementation of a complex system in a distributed environment. Case (A) should be accompanied by case (B), to be handed out in class, which describes the solution eventually adopted, which leads to an improvement in the company's competi...Starting at €8.20