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Bringing Customers into the Boardroom
Court, David; Quelch, John A.; Crawford, Blair; McGovern, GailArticle HBS-R0411D-EMarketingMisguided marketing strategies have destroyed more shareholder value than shoddy accounting or shady fiscal practices. Yet, marketing functions typically reside deep in the organization, far from the executive suite and boardroom, and they are often poorly aligned with corporate strategy. Boards of directors, it would seem, have compelling reasons to monitor their companies' marketing activities. The authors argue that boards lack a clear underst...Starting at €8.20
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Rewarding Loyalty (Spanish version)
Moon, Youngme; Schulman, Seth; McGovern, GailCase HBS-510S16MarketingIn 2005, Cabo San Viejo, a premier health and fitness spa resort located in Palm Springs, California, is debating whether to introduce a Customer Rewards Program. Describes the customer management challenges the firm is facing and outlines the various ways in which a rewards program might be structured to help address those challenges.Starting at €8.20
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Measuring Marketing Performance, Teaching Note
McGovern, Gail; Quelch, John A.Teaching Note HBS-507056-EMarketingTeaching note to (507-701). An abstract is not available for this product.Starting at €0.00
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Lleve sus clientes al consejo de administración
Court, David; Quelch, John A.; Crawford, Blair; McGovern, GailArticle HBS-R0411DMarketingestrategias de marketing equivocadas han destruido más valor para los accionistas de la contabilidad de mala calidad o prácticas fiscales sombra. Sin embargo, las funciones de marketing normalmente residen profundamente en la organización, lejos de la suite ejecutiva y la sala de juntas, y están a menudo mal alineados con la estrategia corporativa. Los consejos de administración, al parecer, tienen razones de peso para monitorear las actividades ...Starting at €8.20
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Kinko's (Spanish Version)
McGovern, GailCase HBS-507S04MarketingPara maximizar su eficacia, los casos de color deben imprimirse en color. Durante las últimas décadas, Kinko habían forjado un vínculo emocional profundo con los consumidores al facilitar su ansiedad y ayudar a resolver los acuciantes problemas de procesamiento de documentos. Para el año 2003, sin embargo, la investigación reveló que los consumidores una experiencia al por menor confundiendo había erosionado parte de esta buena voluntad. El reto ...Starting at €8.20
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Outsourcing Marketing (Spanish version)
McGovern, Gail; Quelch, John A.Article HBS-F0503JMarketingMarketing is becoming more analytic and less creative. That's why, HBS professors Gail McGovern and John Quelch assert, more companies are finding it makes sense to outsource many marketing functions.Starting at €8.20
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VOSS Artesian Water from Norway
Moon, Youngme; McGovern, Gail; Dessain, Vincent; Beyersdorfer, DanielaCase HBS-509040-EMarketingVOSS is a Norwegian bottled water company that produces one of the world's purest drinking waters, sold at an ultra-premium price in a sleek cylindrical glass bottle of minimalist design. In the U.S. (the company's primary market), VOSS' high-end brand presence is strongest in on-premise locations -specifically, top-of-the-line restaurants, hotels, and clubs. The brand has only recently begun penetrating the off-premise channel. In June 2007, Ole...Starting at €8.20