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What Serves the Customer Best? (HBR Case Study and Commentary)
Nunes, Paul F.; Driggs, Woodruff W.; Herman, David; Rayport, Jeffrey; Dull, Stephen; Scafido, JoeArticle HBS-R0610A-EMarketingAs president of Scotch whisky maker Glenmeadie, Bob Littlefield is pleased to see the results of his CMO's recent marketing initiatives. There are new interactive capabilities on the company's Web site, a product information call center, and numerous other customer interfaces designed to deepen consumers' connection to the brand. Thanks to these front-end innovations, sales are up--and largely because of more loyal purchasing behavior, research s...Starting at €8.20
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"¡Date prisa! ¡Solo quedan tres!"
Calvo, Eduard; Cui, Ruomeng; Wagner, LauraArticle ART-3397Marketing, Service and Operations ManagementMuchas webs de venta online avisan de la baja disponibilidad de ciertos productos para incitar a la compra, ¿pero realmente aumentan así sus ventas y beneficios? Tras estudiar esta táctica, hemos identificado cuándo surten un mayor efecto las señales de escasez.Starting at €8.20
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Hurry! Only 3 left in stock! When scarcity signals are most powerful
Calvo, Eduard; Cui, Ruomeng; Wagner, LauraArticle ART-3397-EMarketing, Service and Operations ManagementMany retailers disclose product availability to get customers to buy, but does it really boost sales and profits? By studying this effect in online retail, we identify the contexts where scarcity signals are most powerful.Starting at €8.20