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Gestionar cuentas globales
Yip, George S.; Bink, Audrey J. M.Article HBS-R0709GMarketingLa gestión global de la cuenta (GAM) - que trata las operaciones de un cliente multinacional como una cuenta integrada, con términos coherentes para la fijación de precios, las especificaciones del producto y servicio - ha proliferado en la última década. Sin embargo, según la investigación de los autores, sólo alrededor de un tercio de los proveedores que han ofrecido GAM está satisfecho con los resultados. La mayoría infeliz puede estar sufrien...Starting at €8.20
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Managing Global Accounts
Yip, George S.; Bink, Audrey J. M.Article HBS-R0709G-EMarketingGlobal account management (GAM)--which treats a multinational customer's operations as one integrated account, with coherent terms for pricing, product specifications, and service--has proliferated over the past decade. Yet according to the authors' research, only about a third of the suppliers that have offered GAM are pleased with the results. The unhappy majority may be suffering from confusion about when, how, and to whom to provide it. Yip, ...Starting at €8.20
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What's the Value of a Like
John, Leslie K.; Mochon, Daniel; Emrich, Oliver; Schwartz, JanetArticle HBS-R1702H-EMarketingBrands spend billions of dollars a year on lavish efforts to establish and maintain a social media presence. But do those campaigns actually increase revenue? New research provides an answer to this question, which has vexed marketers ever since social media burst upon the scene. In a series of experiments, the researchers tested four increasingly interactive ways in which Facebook might affect customers' behavior. First, they explored whether li...Starting at €8.20
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Ads That Don't Overstep
John, Leslie K.; Kim, Tami; Barasz, KateArticle HBS-R1801C-EMarketingData gathered on the web has vastly enhanced the capabilities of marketers. With people regularly sharing personal details online and internet cookies tracking every click, companies can now gain unprecedented insight into individual consumers and target them with tailored ads. But when this practice feels invasive to people, it can prompt a strong backlash. Marketers today need to understand where to the draw the line. The good news is that psyc...Starting at €8.20