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Cómo gestionar una crisis antes de sufrirla
González Herrero, AlfonsoArticle ART-2270MarketingNo hay sector ni empresa inmune a las crisis. Los accidentes, las huelgas o los problemas derivados de Internet, como el robo de datos, pueden dañar la reputación de las empresas. El impacto final de una crisis sobre la reputación y la cuenta de resultados depende, en gran medida, del modo en que la empresa afectada gestiona la comunicación con sus grupos de interés y de cómo circula la información a través de los medios de comunicación tradicio...Starting at €8.20
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How to Manage a Crisis Before It Hits
González Herrero, AlfonsoArticle ART-2270-EMarketingNo industry or company is safe from crisis. Every company's reputation is potentially vulnerable to accidents, strikes, cyberattacks or data theft. How well a firm's reputation and balance sheet hold up in a crisis will depend on how well the firm communicates with stakeholders and with traditional and online media. The old-style approach to crisis management was reactive: Companies hoped that nothing would go wrong and that, if it did, managemen...Starting at €8.20
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The Trouble with CMOs
Whitler, Kimberly A; Morgan, Neil A.; Boyd, D. Eric; McGinn, Daniel; Tripodi, Joe; Welch, Greg; Fleit, CarenArticle HBS-R1704B-EMarketingThe top marketing job in the company is a minefield where many talented executives fail. In this issue we examine what makes the position so risky--and how firms can set CMOs up for success. In "Why CMOs Never Last," marketing professors Kimberly A. Whitler and Neil Morgan argue that something is deeply amiss between chief executives and their chief marketing officers. Eighty percent of CEOs don't trust or are unimpressed by their CMOs. Not surpr...Starting at €8.20
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What Western Marketers Can Learn from China
Whitler, Kimberly AArticle HBS-R1903D-EMarketingFor decades, Western executives of multinational brands seeking to expand globally have operated under a simple premise: Marketing content and channel selection should be customized to local markets, but Western marketing principles are universal. Firms are particularly quick to export media and ad strategies to developing markets, where advertising and media are more recent developments. Meanwhile, Chinese marketers have developed a unique appro...Starting at €8.20