HBSP (USA)
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Siba Mtongana: A Pioneering Chef in South Africa
Groysberg, Boris; Seligson, Susan; Connolly Baden, Katherine; Abrahams, RobinCase HBS-421026-EService and Operations ManagementFor Siba Mtongana, South African celebrity chef, the year 2020 was fraught with challenges and unknowns. Her brand was strong and she was certain it would survive. But as she fine-tuned her growth and innovation strategy in a shaky, unpredictable economy in the midst of the COVID-19 global pandemic, how should she plan for the future, in both the short-term and long-term?Starting at €8.20
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Mercadona (Spanish version)
Ton, Zeynep; Harrow, SimonCase HBS-610S26Service and Operations ManagementThis case presents the predicament of a company trying to do right by its customers and its employees as the economic crisis of 2008 hits home. Fifteen years earlier, this Español supermarket chain had adopted its own version of total quality management, called the Total Quality Model, switching from the industry's traditional high-low pricing to "always low prices" and continuous improvement. These changes called for a well-trained, empowered, a...Starting at €8.20
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Mercadona
Ton, Zeynep; Harrow, SimonCase HBS-610089-EService and Operations ManagementThis case presents the predicament of a company trying to do right by its customers and its employees as the economic crisis of 2008 hits home. Fifteen years earlier, this Spanish supermarket chain had adopted its own version of total quality management, called the Total Quality Model, switching from the industry's traditional high-low pricing to "always low prices" and continuous improvement. These changes called for a well-trained, empowered, a...Starting at €8.20