HBSP (USA)
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Beth Israel Deaconess Medical Center: Coordinating Patient Care (Spanish Version)
Gittell, Jody Hoffer; Wimbush, Julian; Shu, KirstinCase HBS-806S02Service and Operations Managementpresión de los costes externos están motivando la adopción de la gestión de casos (CM) en el Beth Israel Deaconess Medical Center (BIDMC), pero varios de los grupos profesionales clave de la organización están trabajando en contra de ella. Presidente y CEO David Dolins deben decidir si es necesaria CM, y si es compatible con la cultura de los empleados y centrada en el paciente sobre el cual BIDMC ha construido su éxito. CM ha sido promocionado e...Starting at €8.20
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Taco Bell--1994 (Spanish version)
Schlesinger, Leonard A.; Votroubek, DenaCase HBS-616S03Service and Operations ManagementTaco Bell CEO, John Martin, boldly proclaims a growth goal of 200,000 points of access by the year 2000 (the company had approximately 3,600 in 1991). To realize such growth, Martin embraces a philosophy of continual change. The implications for Taco Bell are dramatic changes in organizational structure, culture, human resources, technology, and communications. In redefining its market and "thinking outside the box" in all aspects of its business...Starting at €8.20